Customer Care Manager (Support at Home Case Manager)

Are you passionate about helping older Australians remain independent in their own homes  Healthcare Australia is growing our client base and looking for a proactive and people-focused Case Manager to join our dedicated team to support Home Care clients across the South-Eastern or Northern suburbs of Melbourne.

In this rewarding client-facing role you will be the primary trusted point of contact. You will be responsible for delivering high-quality personalised services and developing strong relationships with clients and their support networks guiding them through their Home Care journey with empathy and expertise.

Youll spend time meeting with clients in their homes conducting assessments of their needs developing care plans and coordinating services that meet individual needs all whilst working closely with internal teams to ensure exceptional service this role you will have variety working across the office and driving out to meet clients in their homes. No two days are the same. 

Lets talk about you!

This role would suit someone with experience in Home Care aged care community services healthcare care coordination or case management.  Most importantly youll be someone who enjoys working with people building trusted relationships and delivering outstanding customer experiences and making a genuine difference in peoples lives.

You are organised proactive and confident managing multiple priorities while maintaining accurate documentation and compliance requirements. Youll have excellent communication skills a customer-first mindset and the ability to build strong relationships with clients families and colleagues.

Knowledge of Home Care or Support at Home services will be highly regarded although we are also interested in speaking with candidates from broader healthcare and community services backgrounds. 

Why youll love working with us!

• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3000 employees

To learn more about HCA visit . If this sounds like your next career move we would love to hear from you - apply now!

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.

Remote Work :

No

Employment Type :

Full-time