Customer and Stakeholder Advisor

Customer & Stakeholder Advisor
Location: Sydney NSW
Type: 12 month Fixed Term Full-time
Salary: $110000 package

About the Role

Our client is a major infrastructure services contractor delivering road asset maintenance and management programs across Sydney under a long-term performance contract with a NSW Government road authority.

The Customer & Stakeholder Advisor is a frontline community and stakeholder engagement role within a small senior team. It is the public face of the business across the contract zone managing community impact before during and after works. The role reports to the Customer & Stakeholder Manager and works closely with the Director of Strategy and Network Operations.

Key Responsibilities

• Act as first point of contact for community stakeholder and customer enquiries relating to planned and reactive works
• Support and run community consultations including door-knocks letter drops and stakeholder meetings
• Draft community engagement plans and public-facing collateral coordinating approvals through the Customer & Stakeholder Manager
• Organise distribution of communications across traditional and digital channels
• Coordinate with local councils and internal operations teams on road environment issues including vegetation graffiti and litter including door-knocking and letter drops where works affect private land
• Manage the community enquiry line and inbox triaging and escalating issues as appropriate
• Maintain accurate records in Consultation Manager and close out all interactions
• Contribute to weekly reporting obligations and support preparation of government correspondence relevant to the contract zone
• Support research and survey programs to develop stakeholder insights across the contract zone

About You

• Demonstrated experience in community relations stakeholder engagement or a related communications field
• Exposure to construction infrastructure or engineering environments
• Current drivers licence the role involves site visits and door-knocking
• Tertiary qualification in Public Relations Marketing Communications or Journalism (desirable)
• IAP2 certification or working towards it (desirable)
• Highly organised with strong attention to detail
• Confident engaging with a diverse range of people from residents to government stakeholders

About the Employer

This is a 12 month fixed term role within a well-regarded contractor in the NSW road infrastructure space operating under a long-term government program. The role is office-based at Rockdale.

Employees have access to a staff benefits platform covering retail health and lifestyle discounts novated leasing and a range of paid leave options including parental cultural study community service and purchased leave.

The business is committed to building an inclusive workplace where people can bring their whole selves to work. They welcome applications from Aboriginal and Torres Strait Islander peoples people with disability or neurodivergence veterans and those from LGBTIQA and other diverse backgrounds.