Credit & Collections Officer

Credit & Collections Officer Adelaide CBD

Location: Adelaide CBD SA
Company: BGIS Corporate Services
Employment Type: Full-Time Permanent Hybrid (3 Days Office 2 Days WFH)
Salary: $70000 - $80000 Superannuation

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety efficiency and operational excellence.

Purpose of the Role

BGIS is seeking an experienced Credit & Collections Officer to support cash collection activities improve aged debt outcomes and maintain customer account accuracy across Australia and New Zealand. Reporting directly to the Finance Shared Services Manager you will work collaboratively with internal stakeholders and customer accounts teams to support collections processes resolve account queries and contribute to strong financial outcomes.

This newly created role reflects the continued growth of BGIS and provides an opportunity to join a supportive finance team at an exciting time. The ideal candidate will be organised self-motivated and comfortable working independently while maintaining strong working relationships with stakeholders across multiple locations.

Key Responsibilities

• Review aged debtor reports and prioritise collection activities based on risk value and ageing.
• Follow up overdue accounts through statements email correspondence phone calls and dunning processes.
• Maintain accurate collection records payment commitments dispute notes and account updates.
• Assist with payment allocations credits adjustments and account reconciliations.
• Investigate billing queries disputed invoices and payment issues while coordinating resolutions with internal stakeholders.
• Prepare collection summaries debtor updates and management reporting.
• Coordinate the distribution of customer statements and collection notices.
• Monitor collection workflows and support continuous improvement initiatives.
• Build positive working relationships with customer accounts payable teams and internal stakeholders across Australia and New Zealand.
• Contribute to accurate debtor reporting cash forecasting and account maintenance activities.

Education Experience & Skills

Essential:

• Experience in accounts receivable collections credit control customer accounts or a similar finance administration role.
• Strong understanding of aged debt management payment follow-up processes and dispute resolution.
• Advanced proficiency in Microsoft Excel Outlook and Word.
• Experience using ERP billing receipting or customer account management systems.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• High attention to detail and commitment to maintaining accurate financial records.
• Ability to work autonomously while contributing positively to a collaborative team environment.

Desirable:

• Experience in facilities management property construction utilities or service-based environments.
• Experience working with customers across Australia and New Zealand.
• Exposure to Power BI Coupa Manhattan automated dunning tools or accounts receivable workflow systems.
• Qualifications or studies in Business Accounting Finance or a related discipline.
• Experience within a shared services or high-volume finance environment.

Workplace Flexibility

To support your growth this position will initially be based in our Adelaide CBD office conveniently located close to public transport. Following onboarding you will enjoy a hybrid working arrangement of 3 days in the office and 2 days working from home providing flexibility while maintaining strong team connections.

Why Join BGIS

Key Benefits Include:

Spot recognition vouchers and $2000 employee referral bonus
Access to Flare for discounts across retailers energy utilities & much more!
Fitness Passport (access for you and your family to gyms and aquatic centres nationwide) employee discounts and optional yearly paid flu vaccination vouchers
AFR Best Places to Work 2024 & 2025
Winner of Inspiring Workplaces Award 2025
Career progression through secondments & internal mobility
Health perks including EAP wellness programs & flu vaccinations
Recognised as a Top 101 Workplace for Women in 2026 by Work180
Finalist in the Equitable Workplace Awards conducted by Work180

BGIS is a global leader in facility management energy and sustainability project delivery asset management and technical services. We employ over 12000 people worldwide and manage over 50000 diverse facilities including critical environments such as data centres. Our clients span sectors including Healthcare Government Higher Education and Utilities.

How to Apply

If you are a proactive skilled and engaging Credit & Collections professional looking to join a forward-thinking company we would love to hear from you!

BGIS is an equal opportunity employer and we strongly encourage applications from women Aboriginal and Torres Strait Islander peoples LGBTQ individuals and people from culturally diverse backgrounds.

Eligibility

To be successful in the role applicants must be an Australian Citizen or Australian Permanent Resident.

Apply Now

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