Coordinator, Customer Experience

• Based at either our Geelong Waterfront or Melbourne Burwood Campus hybrid work arrangements
• Full-time and fixed-term until 28 June 2027
• HEW 7 $105933 - $116643* 17% Superannuation (*4% increase will apply from 29 June 2026)

As the Coordinator Customer Experience you will work closely with the Customer Experience leaders and teams to enhance the service experience across the division for internal and external customers.

You will lead the development and delivery of key communications on behalf of the Executive Director and the division to support strategic initiatives and foster strong connections with stakeholders.

The ideal candidate will be able to manage priorities identify effective solutions and critically review current processes from the customers perspective.

To be successful youll have:

• Strong communication skills with the ability to engage confidently and clearly with a range of stakeholders.
• Confidence using a wide range of University systems and tools including SharePoint and Microsoft Teams.
• The ability to work independently and in collaboration with others and manage tasks to meet deadlines.
• A proactive approach to work identifying opportunities for improvement and taking initiative.
• A degree qualification with substantial relevant experience or extensive leadership and management expertise in technical operational or administrative environments or an equivalent combination of education training and professional experience.

For a copy of the position description please see below:

PD - Coordinator Customer

To apply

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role please contact Janelle Pearce - Strategic Adviser Customer Experience on

Applications for this position close 11.55pm on Friday 12 June 2026. With interviews likely to take place on the 18 or 19 June 2026.

This opportunity is open to all current continuing fixed-term and casual Deakin staff members only.

Are You Ready

Deakin is a Victorian university with a global impact. We are an agile dynamic and innovative university committed to making a positive impact through our excellence in education research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive thriving culture will ensure that people choose to come and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people and people of all abilities cultures sexual orientation and genders.

Pre-employment safety and suitability checks: In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence appointment to this role is subject to successful completion of relevant pre-employment checks including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Genderbased Violence or determined to have engaged in conduct that constitutes Genderbased Violence during the course of their previous employment or otherwise in a legal process. A declaration is not required from individuals who have experienced genderbased violence. A Yes response does not automatically exclude a candidate from employment and any information provided will be treated confidentially and considered only for relevance to the role and the Universitys safety obligations.