Configuration Management Lead

Configuration Management Lead

As the Configuration Management Lead you will take full ownership of the governance accuracy and integrity of our Configuration Management Database (CMDB) and supporting processes within the ServiceNow platform. Reporting to the Senior Manager Service Management you will act as the technical subject matter expert driving the maturity of our ITSM ITOM and Event Management capabilities including Discovery and Service Mapping. This vital role bridges technology and business outcomes by ensuring configuration data is reliable integrated with observability tools like Dynatrace and optimised to enable seamless decision-making incident resolution and automation across our enterprise environment.

• Love what you do and leave your mark
• Hybrid ways of working - Sydney or Melbourne location
• Strategic Enterprise Influence: Own and elevate the ServiceNow CMDB Event integration and ITOM roadmap within a dynamic large-scale technology ecosystem.
• Modern Integration Ecosystem: Drive automation and observability by connecting ServiceNow with modern enterprise cloud tools and monitoring platforms.

Sounds good Read on.

Here is a taster of what you can expect in this role:

• CMDB Governance Leadership: Establish and maintain robust configuration management frameworks ensuring CMDB data accuracy CI relationship mapping and alignment with CSDM and ITIL standards.
• ServiceNow Platform Mastery: Serve as the subject matter expert across ServiceNow ITSM and ITOM modules managing Service Catalog items workflows and platform enhancements.
• Discovery Service Mapping: Oversee ServiceNow Discovery Service Mapping credential management and MID server administration to build a truly service-aware CMDB.
• Observability Event Integration: Configure seamless integrations between ServiceNow and external monitoring tools like Dynatrace establishing automated event management and incident workflows.
• Cross-Functional Team Collaboration: Partner with enterprise architecture cyber security and service delivery teams to drive CMDB adoption data health reporting and continuous process improvement.

Qualifications :

Now lets talk about you: 

• Extensive Platform Experience: 8 years of hands-on experience administering or managing ServiceNow with a core focus on ITSM ITOM CMDB and CSDM structures.
• Technical Integration Expertise: Strong background in ServiceNow Discovery Service Mapping MID server setup and API-based integrations (REST/SOAP JavaScript).
• Certified Industry Qualifications: Relevant ITIL (v3 or ITIL4) certifications alongside formal ServiceNow credentials (e.g. CIS-ITSM CIS-Discovery or ITOM Implementation Specialist) highly regarded.
• Data Governance Capability: Proven ability to establish reconciliation controls build health dashboards and manage enhancement backlogs effectively.
• Stakeholder Engagement Focus: Excellent communication and relationship management skills with a proven track record of collaborating across complex enterprise environments.

The benefits are good too! 

• We offer hybrid ways of working
• An exclusive discount card for our ALH Hotels pubs & accommodation BWS Dan Murphys and other Endeavour Group brands. Through our partnership with Woolworths youll also enjoy discounts at Woolies supermarkets and BIG W 
• As a valued member of the team your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea yourself and your career. This is just the start so dream big
• Find out more about our range of benefits and discounts here

At Endeavour we value being a workplace where everyones welcome - if you meet a number of the requirements (and not all) we encourage you to apply.

Additional Information :

We are together creators

With a portfolio that includes Dan Murphys BWS ALH Hotels Pinnacle Drinks and more Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun create more opportunities and score a lot more goals. Were serious about creating a safe inclusive and fun place to rock up to where equal opportunity is key and flexibility is part of how we roll.  

Were all about creating a more sociable future - for our customers and each other. If this job excites you - and youre close-enough on the requirements reach out wed love to hear from you.

You can learn more about working with us on LinkedIn or at .

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup

Remote Work :

No

Employment Type :

Full-time