Conference Duty Manager

The Conference Duty Manager is responsible for the smooth and successful operation of conferences meetings corporate events and functions at the hotel. The role ensures exceptional guest service effective team coordination high operational standards and a memorable experience for every client in line with Accor brand standards and Heartist culture.

1. Conference & Event Operations

• Oversee the daily operations of conferences meetings seminars and corporate functions.

• Ensure conference rooms are set up according to event orders floor plans and client requirements.

• Check room layouts audiovisual equipment signage catering arrangements and overall presentation before each event.

• Conduct pre-event checks and ensure all event requirements are delivered on time.

• Monitor events throughout the day and promptly address any operational issues.

2. Guest & Client Relations

• Welcome conference organisers delegates and VIP guests professionally.

• Act as the main point of contact for clients during events.

• Ensure client expectations are met and service standards are consistently maintained.

• Respond to guest requests feedback and complaints promptly and professionally.

• Build positive relationships with clients to encourage repeat business.

3. Team Leadership & Coordination

• Supervise conference and event team members during shifts.

• Allocate duties conduct briefings and ensure team members understand event requirements.

• Coordinate with the Kitchen Food & Beverage Front Office Housekeeping Maintenance and Sales teams.

• Support team training coaching and performance development.

• Promote teamwork accountability and a positive Heartist culture.

4. Food & Beverage Service

• Oversee conference catering including morning and afternoon tea working lunches buffets and beverage service.

• Ensure food presentation service timing cleanliness and quality meet hotel standards.

• Liaise with the Executive Chef and F&B team regarding dietary requirements and special requests.

• Monitor food safety hygiene responsible service of alcohol where applicable and relevant safety procedures.

5. Health Safety & Compliance

• Ensure conference spaces are safe clean and ready for use.

• Monitor compliance with workplace health and safety requirements and hotel procedures.

• Ensure emergency exits accessways and evacuation routes remain clear.

• Report hazards incidents equipment faults and maintenance issues promptly.

• Follow relevant hotel policies and applicable Australian workplace requirements.

6. Financial & Administrative Responsibilities

• Review event function sheets and communicate any changes to the relevant departments.

• Monitor staffing stock usage wastage and operational costs.

• Ensure event charges additional services and client requests are communicated accurately to the appropriate team.

• Complete shift handovers operational reports and incident documentation as required.

• Identify opportunities to improve efficiency service quality and revenue.

7. Opening Closing & Shift Management

• Complete conference room inspections before and after events.

• Ensure equipment is stored correctly and rooms are reset for subsequent functions.

• Check staffing levels service readiness and operational supplies.

• Communicate outstanding matters and event updates during shift handovers.

• Assist with other hotel operations when required.

Qualifications :

• Previous experience in hotel conferences banquets events or Food & Beverage operations.

• Should have Full Working rights in Australia (Sponsorship not available)

• Demonstrated leadership and team supervision skills.

• Strong customer service and client relationship management abilities.

• Excellent communication organisation and problem-solving skills.

• Ability to manage multiple events and competing priorities in a fast-paced environment.

• Knowledge of conference setups catering operations and audiovisual requirements.

• Understanding of workplace health and safety and food safety practices.

• Flexible availability to work weekends evenings public holidays and varied shifts as required.

Additional Information :

The Mercure brand is part of the Accor Group. As the global market leader Accor Hotels offers a worldwide network of hospitality and tourism services with a diverse portfolio of renowned brands. Just a few of the perks include:

• Ongoing Career and Professional Development Opportunities
• A Rewarding Work Environment
• Global Discounts on Hotel Accommodation & Food and Beverage

Remote Work :

No

Employment Type :

Full-time