Client Suite Concierge (Contract)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

At JLL we see a Brighter Wayforward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way.

JLL is a global leader in helping clients envision where people will live work play shop and eat.

About Us:

Our Work Dynamics business line works with some of the worlds leading organisations to provide onsite solutions.

JLL Experience Services team members are experts who create value through lasting partnerships. At JLL it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams

The Role:

The Client Suites Concierge is responsible for delivering a premium tailored experience in our clients client meeting spaces while also supporting daytoday workplace operations. This role ensures that clients and staff enjoy a seamless professional environment conducive to productive meetings and positive business outcomes welcoming clients and staff with warmth and enthusiasm anticipating their needs throughout their visit.

A snapshot of the role:

Conduct regular floor walks employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problems

Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver

Coordinate with client teams to prepare for client meetings ensuring all necessary resources are available

Manage the client suites environment maintaining cleanliness organization and brand consistency

Provide knowledgeable assistance with technology and presentation equipment in meeting rooms

Arrange and oversee catering services ensuring timely delivery and presentation

Act as a central point of contact for client-related queries and wayfinding within the suites

Monitor and report on client suite utilization and feedback to improve service delivery

Collaborate with facilities management to address any maintenance or safety concerns promptly

Implement and uphold service standards that reflect our clients commitment to client satisfaction

Identify and escalate - Identify and escalate service gaps operational issues or risks to the appropriate teams

Monitor and respond to day-to-day workplace issues ensuring timely resolution or escalation

Assisting with furniture setup and reconfiguration for meetings based on requested layouts (e.g. boardroom theatre style or workgroup pods) including moving tables and chairs and supporting the opening and closing of operable walls as required.

What you will bring

Experience in customer service or hospitality preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions is essential.

You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.

Youll have excellent communication skills both written and verbal a secondary language would be desirable.

Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required

What to expect from us:

As an organisation we dont just accept that we are a place of many different people but we embrace it we celebrate it and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why for more than a decade we continue to rank among the Worlds Most Ethical Companies. We support applications from all underrepresented groups including Aboriginal and Torres Strait Islanders LGBT people with disability and people of all age religions and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.