Client Experience Officer – Operations

Location: Wangaratta

Employment Type: Part-time (0.6 FTE)

• Flexible work options to suit your lifestyle
• Earn between $76372 to $81905 pro-rata (based on skills and experience) Salary Packaging Super!
• 4 weeks Annual leave (pro-rata) 1 week Health and Wellbeing (pro-rata)

We are looking for a friendly and dedicated Client Experience Officer to be the first point of contact at our Wangaratta site. This permanent part-time role (22.8 hours per week) is ideal for someone who values work-life balance and is eager to make a genuine difference in the community.

About the Role

In this role you will not only provide warm respectful and inclusive service to clients but also support the smooth running of our front-of-house operations and assist with a range of essential administrative tasks. You will play a key part in ensuring a professional and welcoming environment for all who connect with UMFC.

Key Responsibilities:

• Be the first point of contact for clients contractors professionals and visitors in person and over the phone offering respectful and confidential service.
• Provide a welcoming and inclusive environment directing people to the right services or team members and assisting with general inquiries.
• Ensure smooth operation of front-of-house communications including full reception coverage during business hours and coordination of support when needed.
• Deliver vital administrative support across services from managing mail ordering supplies and maintaining office equipment to banking and filing systems.
• Assist in facility upkeep fleet coordination and provide reception and administrative training for new staff while supporting cross-functional collaboration and project participation.
• Work closely with teams across UMFC to ensure seamless service delivery and strong internal communication.

Your Experience

• Qualifications in Administration or Business Services and/or extensive Administration/Business Service experience.
• Ability to understand clients differing needs and respond in a way that demonstrates a commitment to client satisfaction.
• Demonstrated ability to work effectively both autonomously and collaboratively as part of a team maintaining a high level of confidentiality while managing and prioritising administrative tasks efficiently.
• Proven capacity to take a systematic organised and proactive approach to work ensuring accuracy timeliness and attention to detail.
• Demonstrated ability to verbally communicate effectively with a wide range of people including other professionals community groups children and families with well-developed and accurate written and oral skills.
• Ability to collaborate and embody UMFC values in practice.
• Computer literacy and be willing to learn new skills.

For further information or a confidential discussion about the role please contact Zoe Miller Team Leader at

The Position Description can be accessed via our Careers page by selecting the relevant vacancy:

submitting your resume you will receive an email with a link to complete the screening questions. These must be completed for your application to progress.

We encourage early applications as submissions will be reviewed upon receipt.

All employment with UMFC is subject to and conditional upon a satisfactory Police Check relevant Employee Working with Childrens Check and a valid drivers licence.

UMFC is a proud Child Safe and inclusive organisation. We welcome people of all backgrounds abilities genders and identities.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples people from culturally diverse communities individuals with disabilities and people of all genders.

Join a team that reflects and celebrates the community we serve!