Clerical Lead

About us
Lake Imaging founded in 2002 has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals community-based clinics and speciality centres in Melbourne Ballarat Geelong and Warrnambool.

About the Role:
An exciting opportunity has arisen for a Clerical Lead at our Geelong sites. Reporting to the Assistant Regional Manager the role of the Clerical Lead is to ensure effective and efficient operation of all clerical aspects of a comprehensive imaging practice.

You will be responsible for:

• Supporting leading and developing the clerical team to deliver excellent patient care and customer service

• Answer the telephone and respond to patient enquiries in an efficient and sensitive manner

• Ensure patient reports are dispatched to the correct location

• Assume responsibility for the condition of equipment at the time of use and report any faults

• Participation in our rostering system and manage rosters and leave requests ensuring sufficient staff coverage

• Encouragement and support of development and education of clerical staff

To be successful you will have

• Demonstrated senior receptionist and/or receptionist leadership capabilities

• Demonstrated ability to engage and build effective relationships with stakeholders from diverse backgrounds

• Tech Savvy: Advanced computer literacy and ability to pick things up quickly is essential

• Service Excellence: Deliver exceptional customer service every time

• Excellent problem-solving skills i.e. Optimise appointment slots with your analytical skills

• Strong organisational and time management skills

• Growth mindset and positive attitude: A can-do attitude that builds rapport with patients staff and professionals easily

Why Youll Love It Here

• Strong Team Culture:Join a supportive team that values teamwork community and inclusivity

• Work-Life Balance:predictable work hours - no shift work

• Expert Team:Learn from an experienced team willing to share their knowledge

• Recognition Programs:Enjoy staff recognition programs and awards

• Corporate Benefits:Take advantage of being part of Integral Diagnostics a leading Australasian radiology provider

• Fitness Passport:Access over 1000 fitness locations nationwide

• Employee Benefits:Such as paid parental leave assistance programs discounts to 100s of retailers travel and on healthcare for you & your family

• Career Development:Explore fantastic opportunities to further your career with Lake Imaging

How to apply

If you have a strong senior receptionist and medical background and are eager to make an meaningful impact we encourage you to apply.

Please note: Police check will be required for successful applicants.

Building a healthier world by delivering the best health outcomes one patient
at a time.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world by delivering the best health outcomes one patient at a time.