Chief of Staff

Job Title

Chief of Staff

Job Description Summary

The Chief of Staff is a strategic account operations and governance support role within Cushman & Wakefields Global Occupier Services team. The position acts as the operational backbone for the account ensuring the account is well-organized adequately resourced compliant and operating effectively across global property portfolio. The role reports directly to the Relationship/Account Manager and is a key member of the Australian Management Support Team (AMST).

Job Description

About the role:

• Support the Relationship/Account Manager in managing account operations governance and delivery.
• Coordinate meetings action registers governance forums and follow-up activities.
• Prepare reports governance materials and performance updates for stakeholders.
• Coordinate workforce planning including vacancies backfills succession planning and resource readiness.
• Partner with Talent Acquisition and hiring managers to support recruitment activities.
• Manage onboarding readiness including inductions system access training and orientation.
• Coordinate security clearance applications and compliance tracking.
• Support employee mobilization and ensure alignment with account security and contractual requirements.
• Maintain account documentation records action logs and controlled documents.
• Develop and maintain account playbooks process documentation and management plans.
• Coordinate stakeholder communications briefings and follow-up actions across internal and external teams.
• Identify track and support continuous improvement initiatives to enhance operational effectiveness.
• Manage travel visa and related documentation requirements for personnel supporting the contract.

About you:

• Bachelors degree in Business Administration Human Resources Project Management or a related field.
• Experience supporting complex operations account management PMO governance or contract administration functions.
• Demonstrated experience in workforce planning recruitment coordination onboarding and operational support.
• Strong stakeholder management experience working with senior leaders and cross-functional teams.
• Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.
• Strong proficiency in Microsoft 365 (Excel Word PowerPoint Teams).
• Experience maintaining reports action registers documentation and governance processes.
• Strong written and verbal communication skills.
• Ability to manage confidential and sensitive information with professionalism and discretion.
• Experience in government defense or other highly regulated environments is highly preferred.
• Ability to obtain and maintain NV2 Security Clearance.

Why join Cushman & Wakefield

As one of the leading global real estate services firms transforming the way people work shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
• Were committed to providing work-life balance for our people in an inclusive rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal professional and technical capabilities and we reward with a comprehensive employee benefits program.

We have a vision of the future where people simply belong.

Thats why we support and celebrate inclusive causes not just on days of recognition throughout the year but every day. We embrace diversity across race colour religion gender national origin sexual orientation gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too join us.

As an equal opportunity employer Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: Cushman & Wakefield