Primary Details

Please see more information about QBE careers here

• Parramatta or Newcastle

• Newly established Eligibility roles

• Hybrid working a mix of in office and work from home

The opportunity

We are seeking experienced Case Managers to join a newly established Eligibility team within our Workers Compensation Nominal Insurer business. This team has been created to support upcoming legislative reforms that have changed how workers compensation claims - particularly psychological injury claims - are assessed and determined.

These are pivotal roles at QBE focused on delivering fair consistent and compliant claims outcomes in a complex and evolving legislative environment and are centred on eligibility assessment and claim decisionmaking rather than endtoend case management. The Case Managers within this team will be highly organised confident in their judgement and comfortable working within a structured processdriven environment.

About QBE

At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.

Your new role

• Assess and manage eligibility and liability decisions for highvolume highturnover claims within the Nominal Insurer scheme.

• Apply relevant legislation guidelines and frameworks to support accurate timely and compliant decisionmaking in line with legislative reform requirements.

• Manage work across competing priorities without a traditional portfolio responding efficiently to changing workloads and timecritical tasks.

• Communicate clearly and empathetically with injured workers employers legal representatives and internal stakeholders regarding eligibility outcomes.

• Maintain accurate compliant documentation in line with regulatory contractual and audit requirements.

• Contribute to a newly formed team environment supporting continuous improvement and helping embed new ways of working as reforms are implemented.

About you

• Demonstrated experience in workers compensation CTP legal or disputesbased claims environments with exposure to eligibility liability or decisiondriven claim work.

• A strong understanding of legislative and statutory frameworks with the ability to interpret and apply them confidently in a changing environment.

• Excellent organisational and time management skills with the ability to perform under pressure in a highvolume setting.

• Clear confident written and verbal communication skills with the ability to explain complex decisions in a fair and professional manner.

• Demonstrated resilience sound judgement and attention to detail when managing sensitive or timecritical matters.

• A collaborative adaptable mindset with a willingness to learn and contribute to a newly formed team navigating change.

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

• 18 weeks gender-equal flexible leave for all new parents including paid super

To learn more about benefits of working with us click here.

Rewards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements click here.

How to Apply

If youre looking for a career that combines your expertise and your empathy click Apply today. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at .

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.