Call Centre & Work Order Administrator

Were proud to announce a major milestone for Downer.

Downer has been awarded the Property and Asset Services (PAS) contract to deliver base and estate services across their two largest regions NSW/ACT and QLD. This is a significant milestone for our business and our enduring 80 year relationship with the Australian Defence Force.

Were inviting applications to join our permanent workforce atGallipoli Barracks in Brisbane as a Call Centre & Work Order Administrator.Were committed to building a workplace where everyone feels respected valued and empowered to contribute.

Were looking for people from all backgrounds whether you bring Defence experience industry knowledge or transferable skills from other sectors.

If youre passionate about contributing to Defence capability and want to be part of a high-performing inclusive team express your interest today.

This role provides 24/7 support and we have multiple rostered shifts available including:
Day shift:between 6:00am and 7:00pm
Afternoon shift:between 2:00pm and 11:00pm
Graveyard shift:between 10:00pm and 6:00am

This position is a fixed-term contract until 31 March 2027 with possibility for extension.

What Youll Do

Coordinate integrate and qualitycheck work orders and data ensuring smooth maintenance delivery and strong customer service across Defence estate operations.

This role offers a broad scope with key responsibilities including:

• Manage & Integrate Work Orders
  - Develop maintain and integrate preventive corrective and statutory maintenance work orders.
  - Ensure smooth flow of work orders to reduce backlog and rework.
• Data Governance & System Integration
  - Ensure asset and maintenance data is accurate complete and aligned between Downer and Defence systems.
  - Support system integration tasks including manual data entry triage report extraction and updates to master data and task libraries.
• Stakeholder Support
  - Support trades with credential approvals.
  - Assist Defence Base Services Contact Centre interactions.
  - Provide administration support to the Works Centre team.
  - Liaise with technical leads delivery teams subcontractors Defence stakeholders and consultants.
  - Contribute to customer-focused solutions that enhance the Defence experience.

What Youll Bring

• Ability to obtain & retain relevant Defence Security Clearance.
• Cert III in Business Administration / Customer Engagement or relevant.
• Experience in a customer service or administrative role with high level communication & stakeholder engagement skills.
• Understanding of the interface realities between technical work processes and customer service requirements.
• Accuracy organisation & time management skills are essential.
  

More than anything youll bring a strong work ethic a positive attitude and a commitment to delivering high-quality outcomes for our clients.

Why Downer

At Downer we plan create and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships we manage critical infrastructure that keeps communities thriving.

Downer is a sovereign-owned ASX-listed Australian company and proud recipient of the Estate & Infrastructure Business of the Year (2025) and Prime Contractor of the Year for two consecutive years (). With over 80 years of support to the Australian Defence Force (ADF) our Base and Estate Management team delivers innovative solutions and integrated services to both the ADF and New Zealand Defence Force (NZDF).

What It Means to Belong at Downer

Were proud of our high-performance culture and commitment to diversity offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally youll find real opportunities to advance your career.
• : healthcare discounts great savings on retail purchases car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26000 people across Australia New Zealand and the Pacific our team is made up of individuals with unique perspectives backgrounds and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Māori and Pasifika Peoples veterans people with disability and neurodivergent individuals. Even if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.

As a WORK180 Endorsed Employer we support flexibility that works for your life inclusive leadership that values your voice and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process just let us know were here to help you put your best foot forward.