Business Support Officer

We are seeking individuals with a background in Administration or Reception to work Part Time (4 days per week Mon - Thurs) on a fixed term contract until 24 June 2027 within the Occupational Rehabilitation sector based 100% in our Sydney CBD Office.

In this role you will be the first point of contact for clients customers and visitors delivering exceptional customer service while managing a broad range of administrative and office coordination responsibilities.

• Welcoming and assisting clients and visitors at a reception desk;
• Managing high-volume telephone email and general enquiries with professionalism and efficiency.;
• Maintaining accurate client records and case documentation within internal systems
• Accurate data entry into IPARs client database system;
• Assisting with mailing/postage of letters and small parcels;
• Managing stock levels of office supplies and completing online orders as necessary;
• Provide excellent customer service to colleagues clients and customers;
• Keep the reception areas clean and tidy;
• Ensuring compliance with quality safety and regulatory requirements.
• Contributing to continuous improvement initiatives and maintaining a positive team culture

Prior administration experience working within the medical or health industry would be highly regarded but not essential if the above skills criteria can be demonstrated.

Qualifications :

We are looking for someone who is organised proactive and adaptable with excellent communication skills and a strong commitment to customer service and a friendly and helpful telephone manner and a positive approach to work. You are comfortable managing competing priorities maintaining confidentiality and working collaboratively within a fast-paced environment.

You will also have: 

• Cert III in Business Administration or similar is desirable but not essential.
• Strong administration and business support experience with the ability to manage competing priorities efficiently.
• Excellent customer service communication and stakeholder engagement skills.
• Highly organised detail-oriented and able to maintain confidentiality and professionalism.
• Proactive and adaptable with strong problem-solving skills and a willingness to learn.
• Ability to treat all sensitive information with professionalism and confidentially;
• Ability and flexibility to adapt to changes;
• Professional appearance and demeanour;
• Demonstrated initiative and openness to learn.
• Working knowledge of the Microsoft Office suite.

Additional Information :

Every day we seek better together for our clients our customers our community and each other.

Here at IPAR we have three simple but powerful values that drive every decision we make as a business and as a team. Our values have been created by our people and reflect the incredible team that work here and what is important to them.

Great People - To be an IPARian means being caring collaborative and inclusive. Were accountable approachable and authentic lifting ourselves and others to be the best we can be each and every day.

Big Hearts - Were here to make a positive difference for our clients our customers our team and our community. We believe in making meaningful connections as we support people in their time of need.

Bold Ideas - Is there a better way Lets find it. We show curiosity and courage in the face of challenge or change and draw on experts insights and evidence to continually deliver the highest quality solutions.

If you would like to have a confidential discussion about the role quoting REF10251U or if you want to express of interest for a career with IPAR please contact our Talent Acquisition Advisor - Tammy onor   or connect on LinkedIn:  #IPAR

You are welcome here.

Our fast-growing team of more than 4000 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQIA community veterans carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

Remote Work :

No

Employment Type :

Part-time