Business Development Manager – SMB & Mid Market

A career with EROAD offers the unique opportunity to work in a fastgrowing organisation at the forefront of intelligent transport solutions enhancing road safety improving productivity and reducing environmental impact. Our mission is to deliver intelligence you can trust for a better world tomorrow.

About the Role

The Business Development Manager SMB & Mid Market is responsible for driving customer acquisition portfolio growth and retention across a range of Small and Mid Market customers.

This role manages the full customer lifecycle from prospecting and qualification through to onboarding growth and renewal with a strong focus on delivering measurable customer outcomes through EROADs technology platform.

Working closely with Marketing Sales Development Customer Success and Product teams the role balances highactivity outbound sales with strategic account management supported by scalable digital and automated selling motions.

Job Responsibilities

Customer Acquisition & Portfolio Growth

• End-to-end new customer acquisition across SMB and Mid Market segments
• Prospecting new business and new sales over the phone through a combination of warm leads customer referrals phone demonstrations and cold calling
• Respond promptly to inbound inquiries from potential customers via phone email or online chat
• Account management and growth of an assigned customer portfolio
• Identifying expansion upsell and cross-sell opportunities
• Building trusted customer relationships with operational and commercial stakeholders

Pipeline Automation & Collaboration

• Leveraging automation CRM workflows and digital engagement tools to scale portfolio management efficiently
• Partnering closely with Marketing and SDR teams to maximise lead conversion and pipeline generation
• Collaborating with Customer Success and Customer Care teams to drive onboarding quality adoption and retention
• Maintaining accurate pipeline management forecasting and customer engagement activity within Salesforce
• Delivering against new business retention ARPU and customer engagement targets

Sales Pipeline Management

• Manage and prioritise sales opportunities within Salesforce ensuring accuracy and completeness of data and actively updating progress throughout the sales cycle
• Utilise sales forecasting tools and methodologies to track pipeline activity identify risks and drive action plans to achieve sales targets and objectives
• Meet and exceed set KPI targets

What Youll Bring

• Strong stakeholder management communication and commercial skills
• Ability to operate effectively in a fast-paced high-growth environment
• High levels of resilience intensity and self-motivation
• Demonstrated extreme ownership and accountability
• Strong CRM discipline and experience using platforms such as Salesforce HubSpot or similar

Skills & Required Experience

• 5 years experience across SDR Business Development Account Executive and/or Account Management roles
• 3 years experience within SaaS or hardware-enabled SaaS environments
• Proven history of achieving or exceeding sales and growth targets
• Experience within telematics fleet management transport or mobility technology sectors
• Previous leadership or mentoring experience within an SMB sales environment
• Exposure to or training in MEDDPICC or similar sales qualification methodologies
• Experience managing both transactional and consultative sales cycles
• Experience balancing high-touch customer engagement with scalable digital sales motions

Why Youll Love Working at EROAD

EROAD is a true Kiwi success story in the tech sector. Publicly listed since 2012wererepresented on the NZX and ASX and continue to grow rapidly across New Zealand Australia the Philippines and the USA.

We value diversity and are proud to be a multiculturalorganisation. At EROAD we invest in our people through employee recognition programs EAP offerings and continuous learning opportunities.

Our people are at the heart of everything we do- wefoster a culture of innovation collaboration and belonging where your ideas can thrive.

Join EROAD and be part of a purpose-drivenorganisationshaping the future of connected transport - we would love to hear from you