Business Analyst

Permanent National Australian Brand Modern Product & Delivery Environment

If youre a Business Analyst who thrives in fastmoving customercentric environments where technology directly impacts Retail operations supply chain fulfilment and digital experiences this role will feel like home.

This business is currently modernising its Enterprise systems acrosseCommerce Supply Chain ERP CRM and Retail Operations and were searching for aTechnologysavvy BAwho can bring structure clarity and delivery discipline across these product domains.

Youll work across Technology and key business functions such asRetail OperationsSupply Chain & Logistics Warehousing Customer and Digital helping uplift BA practices and shaping how the business delivers change. Youll join a collaborative BA team with strong knowledge transfer and work with a handson leader so if you enjoy being the connective tissue between commercial Retail operations digital channels and technology delivery youll thrive here!

Retail Supply Chain & eCommerce Initiatives

• Map and improve processes across Retail operations supply chain & logistics inventory replenishment fulfilment order management store operations eCommerce and customer experience.
• Work closely with SMEs to understand pain points in ERP CRM Enterprise Business Systems and eCommerce platforms.
• Shape requirements that directly influence how products move how customers buy and how stores operate.

Requirements & Discovery

• Lead workshops and discovery sessions across multiple business units.
• Analyse currentstate processes and identify improvement opportunities.
• Produce highquality artefacts: BRDs user stories acceptance criteria process flows wireframes data mapping Break down features into clear devready stories.

Solution Design & Technical Analysis

• Partner with Business Teams & SMEs Engineering and Architecture to validate feasibility.
• Define and document BRDs functional specs data flows integration requirements and API artefacts.
• Support API and integration design discussions across ERP CRM OMS and eCommerce platforms.

Stakeholder Engagement & Communication

• Build strong relationships across national retail supply chain and digital teams.
• Translate technical concepts into business language (and vice versa).
• Support pipeline planning and capacity discussions with the Head of Delivery.

Were seeking BAs who bring experience working as a Business Analyst inRetail Supply Chain Logistics eCommerce or ERP/CRMheavy environmentsso if this sounds like you please feel free to apply and well be in touch.