Branch Service Manager

• Responsible for the management direction and leadership of the entire Branch Service
• Manage and oversee the operations within the field service and workshop
• Provide support and leadership to ensure a level of service that meets and exceeds internal and external customer expectations.
• Ensure the profitability of your department by being proactive and monitoring expenses all training marketing & travel expenses. Ensure these are within budget and that all service employees adhere to TMHA policies and procedures in this regard.
• Ensure monthly budgets are effectively managed within Field Service and Workshop
• Support the Branch Manager in managing and expanding the customer portfolio of the
• Manage the dispute resolution process within the service departments and escalate to appropriately when necessary.
• Prepare various reports and presentations for senior management when
• Ensure the Field Service Controllers Field Service Technicians and Team Leaders work together efficiently and effectively to meet targets and customer needs.
• Maintain work in progress documentation ensuring agreed countermeasures meet
• Plan and coordinate technicians training calendar to improve the skills of the service
• Provide visible leadership which supports and encourages individual and team accountability initiative for safe behaviour and fosters a culture where working safely is an inherent part of the
• Ensure all WHS legislative and management system requirements are implemented within Workshop and Field Service.
• Ensure the implementation and achievement of the health safety rehabilitation workers compensation and risk management goals for Workshop and Field Service.
• In conjunction with department managers and the HR Team be responsible for the recruitment of new team members.
• Responsible for the management of warranty costs and ensure all TMHA policies and procedures are followed.
• Ensure effective management of service issues and any customer

• Trade Qualification Heavy Plant Motor Mechanic auto electrics or similar/relevant.
• Certificate III in Leadership & Management
• Comprehensive product knowledge with the ability to provide technical explanations
• Management and supervisory experience within service operations. Strong leadership and management skills.
• Proven experience with dispute resolution and dealing with performance
• Experience in presenting and reporting information to Senior
• Experience in mentoring and guiding teams to achieve
• Experience in the completion of WHS
• Excellent oral and written communication
• Proactive shows initiative with an ability to teach and motivate
• Strong ability to negotiate with internal and external customers at all levels; ability to liaise with various stakeholders across all levels of the business.
• Effective organisational and time management
• Demonstrated computer literacy experience utilising business software applications and service operations components of ERP system.

TMHA is committed to ongoing growth and development of its employees. As a suitable candidate you will be provided with the required training support and development to further expand on your existing knowledge.

If youre ready to take the next step in your career seize this rare opportunity and apply now. Please submit your application with a current CV via the Job Vacancies page on our Intranet: Experience:

Manager