AWS Connect Technical Lead Senior Engineer-Australia

Location: Sydney / Melbourne / Brisbane Australia
Experience: 1015 Years
Work Rights: Australian PR / Citizens preferred
Sponsorship: Not provided

We are looking for an experienced AWS Connect Technical Lead / Senior Engineer to lead the design implementation integration and optimisation of Amazon Connect solutions. The role requires strong hands-on technical expertise along with the ability to provide technical leadership across engineering architecture and operational teams.

• Strong experience in Amazon Connect architecture configuration and platform administration
• Expertise in Contact Flows routing strategies queues profiles and customer journeys
• Hands-on experience with Amazon Lex and conversational AI integrations
• Strong knowledge of Amazon Connect APIs AWS Lambda and event-driven architectures
• Experience with Contact Trace Records (CTR) Kinesis streaming and analytics integrations
• Understanding of Amazon Connect security SAML/SSO and identity integration
• Experience with Workforce Management Quality Management and Contact Lens
• Strong troubleshooting and operational support experience across the Connect platform
• Experience with Infrastructure as Code (IaC) and DevOps practices for Amazon Connect configuration and deployments

• Provide technical leadership and subject matter expertise for the Amazon Connect platform
• Drive solution design and ensure alignment with business and technical requirements
• Own technical delivery outcomes platform quality and engineering standards
• Identify and manage technical operational and delivery risks
• Collaborate with AWS vendors engineering teams and internal stakeholders
• Lead platform simplification automation and continuous improvement
• Promote operational excellence resilience security and customer experience
• Coach and mentor engineers and help build long-term Amazon Connect capability
• Support architectural and technical decisions across the platform

• Strong problem-solving and analytical skills
• Excellent stakeholder communication and collaboration
• Ability to operate as a hands-on technical lead
• Strong ownership and delivery mindset
• Experience working in enterprise-scale environments
• Passion for automation platform optimisation and continuous improvement

Interested in exploring this opportunity
Please share your updated resume along with your location work rights notice period and contact details.