Associate Partnership Manager

About Trilogy Care

Trilogy Care is a fast-growing Australian aged care provider helping older Australians remain at home with choice and dignity. Our innovative self-management model reduces administrative costs and puts more funding into actual care.

The Associate Partnership Manager role sits within this team and is designed to directly support our Partnership Managers by keeping the engine room running smoothly. While Partnership Managers focus on relationship building presentations and closing new partnerships Associate Partnership Managers provide the administrative and operational support that enables consistent conversion and high-quality onboarding outcomes.

This role plays a critical part in progressing leads through the Priority One and Coordination Referral pipeline coordinating with My Aged Care to complete onboarding requirements prospecting new partners and ensuring onboarding quality through close collaboration with Partnership Managers.

What Youll Do

Provide administrative and operational support to Partnership Managers and the broader BD team

Process onboarding for Priority One and Coordination Referral pipeline leads ensuring timely conversion from enquiry to active referral

Liaise with My Aged Care to confirm requirements resolve onboarding issues and ensure compliance completion

Coordinate with Partnership Managers to maintain high onboarding quality checking completeness and accuracy

Process amendments and updates for existing clients within the BD pipeline

Schedule meetings and calls with leads on behalf of Partnership Managers

Maintain clear organised CRM records ensuring documentation is current and actionable

Support preparation for expos roadshows and partner events

Identify process gaps and suggest practical improvements to workflows

What Were Looking For

Experience in administrative client services sales support or operations support roles

Strong organisational and time management skills across competing priorities

High attention to detail with documentation data entry and compliance requirements

Confident communicator with the ability to liaise professionally with internal stakeholders (Partnership Managers Assessment Team and Sales Team) and external stakeholders (including My Aged Care and partners).

Excellent communication skills for liaising with internal teams and external stakeholders

Demonstrated ability to follow structured processes meet deadlines and maintain quality in high-volume environments

Problem-solving mindset identify blockers and resolve or escalate appropriately

Proficiency in Microsoft Office and CRM systems

Proactive self-motivated attitude with a passion for hitting targets and driving growth

Collaborative team-first approach with willingness to take feedback

Why Join Trilogy Care

The Benefits

Competitive salary:$70000 $80000 Super Commission per annum

Fitness Passport membership

Employee Assistance Program (EAP) for you and family

Regular team social events

Beautiful office space on King Street Bowen Hills

How to Apply

Submit:

Your resume

Brief cover letter outlining your relevant experience

Questions

Or click Apply Now

Australian work rights required

Police check and declaration of prior professional conduct required before commencement