Assistant Village Manager

About KeytonWith over 65 villages across Australia 15000 residents and 800 passionate staff were leading the way with heart for a new age of wellbeing connection and choice for all independent over 30 years of experience our teams work across the country in a variety of departments and business units all share a common goal: We Lead with Heart and we are committed to creating caring and fun-filled retirement purpose is to create places where communities thrive not only for residents but importantly for our employees also. We do this by creating safe secure and connected independent living communities where residents can enjoy active and social lifestyles close to essential services and amenities. Keyton Perks & BenefitsCompetitive salary bonus scheme4x Wellbeing Days (one per quarter). Thats almost an additional week off in addition to your annual leave!Thrive as part of a strong team in an exceptional work environmentCareer development and growth opportunitiesEmployer referral programSonder mental wellbeing app accessFitness Passport for you and your familyReward & recognition servicesDiscounted health insurance annual vaccinations and skin checksThe chance to make a real difference in the lives of our residentsThe RoleAn exciting opportunity has become available for an energetic Assistant Village Manager to join our friendly team at close to Glen Waverleys scenic parklands and nearby shopping centres Highvale offers a modern setting for your dream retirement are passionate about creating an environment where residents feel connected supported and inspired to live life to the fullest and were looking for an exceptional Assistant Village Manager to help lead that this role youll be part of a welcoming and supportive team contributing to a community that offers residents an active and fulfilling lifestyle. From coordinating engaging programs to ensuring smooth day-to-day operations youll have the opportunity to make a genuine difference in residents lives while building strong relationships within a warm people-first to the Village Manageryour key accountabilities in this role will include:Supporting the day-to-day operations at the villageImplementing operational plans & projectsEnsuring compliance with all laws and regulations applicable to the villageImplementing company policies strategies and plans to maintain residents satisfactionAssisting with running of village events social calendar and activitiesContributing to effective resident management to foster strong customer relationships and support delivery of village maintenanceProviding assistance with the preparation of budgets financial processing and procurementSupporting the provision of a safe working environment for all staff contractors visitors and You AreHaving a vibrant people-centric focus will see you thrive in this role as will:Having demonstrated experience working in a customer service roleAn ability to balance different priorities and manage day-to-day expectations for the residents and their familiesPrevious experience working within a hospitality environment highly regardedDemonstrated experience in complaint management and dispute resolution ensuring issues are resolved efficiently and professionallyExperience in roles focused on community connection and engagement would be highly regardedExceptional communication and interpersonal skillsHaving a proactive solutions-focused mindset with a commitment to resident wellbeingHaving excellent computer skills (confident with the use of Microsoft Office Suite and various online applications)Having a genuine love for working with seniorsHaving a compassionate nature with a deep understanding of the unique needs of independent living seniorsHaving a current First Aid Certificate & CPR Certificate or be willing to obtainWillingness to learn and professionally develop along with a proactive and can-do to Join the FunIf youre looking to be part of a values-driven team in a beautiful setting where no two days are the same and the work you do truly matters Highvale is the place for you!Apply now and be a part of something truly submit your resume and cover letter to the link your cover letter please highlight your interest in the Assistant Village Manager opportunity and explain how your skills qualifications and interests align with our note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November with supporting documentation prior to joining.