Assistant Operations Officer

Assistant Operations Officer
Division: Revenue NSW
Employment Type: Various -1 x Ongoing role and 1x Temporary role (up to July 2027)
Grade: Clerk Grade 5/6
Salary:$102936 - $113579 Superannuation
Location: Parramatta Gosford Maitland Lithgow and Wollongong. Some travel may be required to engage with the team and our partners.
Applications Close: Monday 14th of September 2026 at 9:59am

About Revenue NSW
Revenue NSW is the states principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous safe and fair society by collecting revenue resolving fines administering grants and recovering debt.

About the Team
Duties & Grants is part of the Taxes and Grants division withinRevenue NSW. Taxes and Grants is responsible for customer interactions for alltax and grant undertake assessments revenue collectionenquiries investigations and client education services. We administer grantsand use our expertise to research develop and implement programs to make iteasier for our customers to comply.

We are seeking motivated and enthusiastic team players who are eager tolearn and have a focus on investigating analysing and assessing complextransactions.

About the Role
The primary purpose of this role is to administer complex legislationresearch and analyse information undertake compliance investigations andprovide quality customer service. This is an opportunity for you to be part ofa diverse group utilising a broad range of skills from client contactinterpretation of legislation and high-level investigative and criticalthinking skills while applying established policy and procedure.

Some of the other Key Responsibilitiesinclude:

• Administer state tax legislation make assessments and decisions on complex matters and achieve key performance indicators
• Provide legislative and procedural advice to clients and client representatives to ensure they comply with state tax obligations
• Maintain comprehensive and up to date knowledge of legislation policies procedures and business rules to ensure consistency and accuracy in administration of legislation
• Gather information and undertake research analysis and compliance audits/investigations
• Case management and the preparation of detailed submissions and reports
• Contribute to innovation and the development and implementation of improved processes.

To be successful in this role you will demonstrateexperience in:

• Interpreting and administering state tax legislation as well as providing legislative procedural advice to taxpayers and their representatives on complex matters
• Researching and analysing information from multiple sources to undertake audit/investigation activities relating to state tax legislation
• Case management and the preparation of detailed correspondence submissions and investigation reports
• Coaching and developing staff offering guidance on technical procedural and business rules to ensure consistent and accurate legislative administration.
• Taking a positive and proactive attitude with a focus on time management and achieving business outcomes and key performance indicators.
  

What we need from you:
An up-to-date CV and a brief cover letter (max 2pages) outlining how your skills and experience are aligned to the role.

For enquiries regarding this position pleasecontact Susie Scobie via email

Working at DCS

• 35-hour working week with opportunities for flex leave where additional hours are worked
• Revenue NSW is proud of our diverse and regional teams. We welcome flexible hybrid working arrangements with your office location at one of our many Revenue NSW working locations (subject to approval and availability)
• Learning tools are available for ongoing professional development
• Health and wellbeing programs
  

Salary Grade 5/6 with the base salary for this role starting at $102936 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Amber Ellis via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date:Monday 14th of September 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Required Experience:

Unclear Seniority