Assistant Manager Treasure Island Resort

Lead Support Influence Make every guest experience unforgettable

Due to an internal promotion a rare opportunity has become available for an experienced hospitality or tourism leader to join our award-winning team as Assistant Manager at NRMA Treasure Island Holiday Resort on the Gold Coast.

Working closely with the General Manager youll play a critical role in the day-to-day leadership of the resort supporting our department leaders and helping deliver exceptional experiences for thousands of guests who holiday with us each year.

This is a highly visible hands-on leadership role that offers exposure across all facets of resort operations while providing the opportunity to develop your career within one of Australias most trusted travel and tourism brands.

What you will do:

As Assistant Manager youll partner with the General Manager to lead resort operations across multiple departments including:

• Guest Services
• Guest Experience
• Food & Beverage
• Grounds & Maintenance
• Housekeeping

Youll provide leadership support to our Heads of Department help drive operational excellence and ensure were consistently delivering memorable guest experiences and a great workplace culture for our teams.  While there is no requirement to live onsite occasional after-hours support may be required when the General Manager is on leave with onsite accommodation available during these periods.

In addition youll act as the primary contact point for Harbourside Gardens our neighbouring over-50s lifestyle village comprising 101 owner-occupied homes.  No two days are the same. Whether youre coaching leaders assisting with rostering and budgets resolving guest concerns supporting a busy reception period helping the food and beverage team or pitching in with housekeeping when required youll be a hands-on leader who leads by example.

What you will bring:

Were looking for an experienced hospitality leader who thrives in a fast-paced operational environment and genuinely enjoys supporting both guests and teams.  

You are someone who:

• Leads from the front and isnt afraid to roll up your sleeves
• Builds strong relationships with guests and team members
• Remains calm and solutions-focused when challenges arise
• Takes pride in creating great guest experiences
• Supports develops and empowers others
• Brings positive energy and contributes to a strong workplace culture

You will have:

• Leadership experience in hospitality tourism food & beverage guest services hotel resort or holiday park operations
• Experience managing guest and employee issues with professionalism and confidence
• Rostering and workforce planning experience
• A current Blue Card First Aid and CPR
• Financial acumen including budgeting revenue management and cost control understanding
• Sound knowledge of workplace health and safety practices
• Excellent communication and relationship-building skills
• A collaborative hands-on approach to leadership
• Flexibility to work weekends as part of a rotating roster (for example Sunday to Thursday)

Whats in it for you 

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities including 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
• Discounts on a range of NRMA personal insurance products including car home & travel
• Grow progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team. 

If youre an experienced hospitality leader looking for your next challenge and enjoy balancing strategic leadership with hands-on operational support wed love to hear from you.  Apply today and help create memorable holiday experiences for our guests while contributing to the continued success of NRMA Treasure Island Holiday Resort.

As part of our recruitment process all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes

Remote Work :

No

Employment Type :

Full-time