Assistant, Commercial Support (Fixed Term, Maternity Cover)

Oriental Merchant

Oriental Merchant is a leading wholesaler and distributor of authentic Asian Groceries globally. We have strong presence in Australia New Zealand Canada United Kingdom and Holland and our footprints continue to grow. Together with our strategic partners and suppliers we aim to putting our brands in every consumers hand as well as in their hearts and minds and our products always reach them at the right place and at a right time.

We have an exciting opportunity for an Assistant to join our Commercial Support team for 10 months fixed term in Mulgrave VIC!

What you will be doing

• Handle enquiries form sales team and provide ongoing support
• Handle customer queries and complaints professionally in a timely manner
• Liaise between sales team with other departments (operation IT accounts marketing procurement QA and legal)
• Coordinate meetings for sales staff nationwide
• Process and keep records of claims from customer and sales team including travel requests leave taken sales expenses sales proposals price difference stock issue and etc
• Maintain and update customers database accurately
• Maintain and update sales teams call cycle and any special arrangement
• Maintain product catalogue and promotional catalogue for sales team
• Update sales team on new products and promotions
• Generate reports (Deals MI/PI reports comp check)
• Coordinate business plans for trade activities and sales report
• Assist different Channels in Sales Department to process forecast on annual and ad hoc basic
• Perform stock and deals management
• Perform other duties that correspond to your skills knowledge and ability
• The above may be subject to change from time to time and be willing to undertake any other responsibility as assigned by management as and when necessary

What we are looking for

• Full Australian working rights and MUST live in Australia
• Valid Australian drivers licence
• Strong computer skills in using all Microsoft Office suite (Outlook Excel Word PowerPoint etc.)
• Excellent verbal and written communication skills in both English and Chinese
• Excellent knowledge and understanding in Asian product and Ethnic market
• Strong communication skills
• Can-do attitude and ability to prioritize

Why join Oriental Merchant

• Join an expanding global company and gain extensive exposure to the FMCG industry
• Opportunities for growth and progression
• Supportive work environment
• Generous company discounts

If you are a motivated professional and looking to grow your career within a global FMCG industry we would love to hear from you!

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Thank you for your interest and application we regret that only short-listed candidates will be contacted.

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