Assistant Advisor Licensing

Assistant Advisor Licensing

• Clerk Grade: 5/6
• Salary range: $102936 - $113579 Super and Leave Loading
• Employment type: Ongoing full time 35 hours / week
• Location: Gosford or Sydney

An opportunity has become available for an Assistant AdvisorLicensing to join the Licensing and Approvals team within the State InsuranceRegulatory Authority (SIRA).

In this role you will support the delivery of licensingregistration and approval activities that underpin SIRAs regulatory functionsacross the NSW Workers Compensation Compulsory Third Party (CTP) and HomeBuilding Compensation (HBC) schemes. Working as part of a collaborative teamyou will assist in administering regulatory processes provide quality customerservice and help ensure decisions are efficient consistent and compliant withlegislative requirements.

This is a hybrid working opportunity with attendance in aSIRA office required.

About the team:
The Licensing and Approvals team plays a key role insupporting SIRAs regulatory functions by administering licensing approval andregistration processes across a range of schemes and service providerframeworks. The team works closely with applicants service providers andstakeholders to assess applications maintain records provide advice andensure approvals are managed in accordance with relevant legislation policiesand standards.

In this role you will:

• Review and process applications renewals registrations and related documentation ensuring information is accurate and complete.
• Prepare correspondence and approval documentation to support regulatory decisions.
• Respond to enquiries from applicants service providers and stakeholders providing clear and timely advice.
• Maintain accurate records and information using record-keeping systems and databases including TRIM and Salesforce.
• Monitor shared inboxes and workflows to ensure applications and enquiries are managed within required timeframes.
• Contribute to process improvements and updates to procedures and documentation.
• Support regulatory outcomes by following relevant legislation policies procedures and service standards.

About You:
You are highly organised proactive and detail-orientedwith experience in administrative licensing or regulatory environments. Youenjoy working in a fast-paced setting can effectively manage competingpriorities and are committed to delivering high-quality customer service whileensuring compliance accuracy and consistency in your work.

To be successful in this role you will demonstrate:

• Experience in administration licensing approvals or regulatory environments.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent attention to detail and record-keeping skills.
• Strong communication and stakeholder engagement skills.
• A customer-focused approach with a commitment to quality service.
• Experience in the NSW Workers Compensation Compulsory Third Party (CTP) and Home Building Compensation (HBC) schemes is highly regarded.
• Experience processing applications for stakeholders including Workplace Rehabilitation Providers (WRPs) Health Practitioners Authorised to Give Evidence (HPAs) Independent Medical Consultants (IMCs) Permanent Impairment Assessors (PIAs) Allied Health Practitioners (AHPs) and Hearing Service Providers (HSPs) is highly regarded.
• Proficient in technologies including TRIM Salesforce the Microsoft Office Suite and specialised database systems.

For role related query please contact Michael Sibbald

How to apply:
Your application should include:

• A cover letter (maximum two pages) outlining your interest in the role and how your skills and experience align with the capabilities and requirements of the position.
• A current resume (maximum five pages)

Salary Grade 5/6 with the base salary for this role starting at $102936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Esther Dah via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday 26th of August 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

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Required Experience:

Unclear Seniority