Area Manager Field Operations

JOB DESCRIPTION AREA MANAGER FIELD OPERATIONS

Location:PerthAustralia

Division:Support & Operations

Line Manager:Director Field Operations

Contract Terms: Permanent38hours per week

THE TEAM

Werefans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment Ticketmaster has changed the way the world connects with their favorite artists teams and shows and we continue to shape innovation every day.Werenot just selling tickets (though we do that better than anyone else!)wereenrichinglivesone amazing experience at a time.And we think thatspretty amazing.Ifyourepassionate about the magic of live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want you on our team.

THE JOB

This roleis responsible formanaging all client support functions within their designated area/region along with workingin tandem withothervarious Ticketmaster departments to ensure high market satisfaction for internal and external clients.Itsexpectedthis role ensures client satisfaction is a top prioritythrough standardized communications practices and process/protocols.In addition this role willprovide direct leadership to theregionunder their responsibility while workingcollaborativelywith other Area Managerscentral teamsAustralianSalesdepartment and so forth.Thisensures client satisfaction through standardization of communicationpracticesand processes.

WHAT YOU WILL BE DOING

Client Services

• Provide leadership and corporate client support vision to their respective geographic area

• Ensure corporate OKRs are successfully communicated trackedand met at all levels of the area teams

• Develop a knowledge base of client business organizationandobjectivesto ensure high client satisfaction

• Cultivate successful interdepartmental relationships ensuring growth of area

• Communicate company initiatives including product updates new features and functionality to fullArea team

• Always build and cultivate excellent client relationships be ensuring clarity and sharing best practices

People Management

• Evaluate and manage employee efficiencies and performance

• Provide ongoing coaching mentoringand leadership to the Area team including the completion of annual performance reviews

• Monitor service levels and provide ongoing feedback to hit established targets

• Continuouslyoptimizeclient account team assignments based on performance

• Participate in area budgetand staffmanagement (Areatime off in lieuand Travel & Entertainment budgets)

Product and System Support

• Remain current with software and new features and how theyimpactclients

• Able to provide support and best practices to the client for all TM products

• Organize andmonitorproduct and new feature rollouts to regional client base

You aretoalsoadhere to quality managementsafetyandenvironmentcompany policies.

Our job descriptions evolve with our business needs and addition to the description above your role may includeadditionalduties and responsibilitiesas needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelors Degreeis preferredin a relevant/equivalent field

• Minimumof5 years experience withtheTicketmaster System

• Experience infast-paced high-volume environment that isservice-oriented

• Proven ability in a leadership capacity with experience leading/influencing teams

• Advancedknowledge ofTM products and applicationssuch as Archtics Host TM1 etc.

• Exceptional verbal and written communication and organizational skills along with advanced presentation skills

• Proficientknowledge ofMicrosoftOfficeSuiteproductsand Salesforce

• Demonstrated ability to troubleshoot and have a solutions-oriented mindset

• Strong project management skillswith the ability to adapt and be flexible as needed

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

• Business Acumen You understand and can apply general business concepts usingpreviousexperiences and external networks to inform currentapproachand predict future challenges.

• People ManagementDemonstrated ability to select manage and lead a team in a growth oriented fast-paced and changing environment while leading by an example and effectively working with and through others.

• Problem Solving and Innovation Gathering appropriateperspectiveand insights and seeking win-win solutions byremainingopen to alternative approaches and being proactive in generatingnew ideas. Ability tomaintaina balanced perspective and see all sides of an issue and manage problems ina timelyand effective manner. A free and independent thinker open tonew ideasand concepts.

• Organizational Skills Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

• Winning Teamwork Collaborating with others in a respectful manner and openly sharing information among the team to assist in achieving Ticketmaster goals and objectives.Taking the time to empathize and understand where others are coming from along with showing recognition and appreciation for the contribution of others.

LIFE AT TICKETMASTER

We are proud to be part of Live Nation Entertainment the worlds largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business we are uniquely positioned to successful deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture drive by accessible leaders attentive managers and enthusiastic teams. Ifyourepassionate about live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want to hear from you.

Our work is guided by our values:

Reliability We understand that fans and clients rely on us to power their live event experiences and we rely on each other to make it happen.

Teamwork We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity We are committed to the highest moral and ethical standard on behalf of the countless partners and stakeholders werepresent.