APS6 Support Field Infrastructure Engineer

Australian Citizens residing in Australia only respond.

Infrastructure Engineers implement manage and retire the infrastructure (including physical virtual networking and cloud infrastructure) that supports digital services.

The Specified Personnel will be responsible for providing the following deliverables including but not limited to:

• Providing technical advice and guidance to project teams business representatives;
• Identifying and implementing service improvements that enhance reliability security supportability operational efficiency and user experience;
• Ensuring all project deliverables are completed in line with the Departments timeframe;
• Working with Project Managers to define and schedule deliverables;
• Identifying risks issues and opportunities for the business;
• Coordinating and delivering projects and technical activities;

• Coordinating and implementing infrastructure changes;
• Lead major incident responses and recovery activities;
• Troubleshooting of complex technical issues;

• Conducting and analysing root cause of critical incidents;
• Scheduling and managing tasks;
• Review and approve technical change activities.

Specified Personnel will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Departments recordkeeping policy and practices.

The Specified Personnel will be responsible for producing the following deliverables including but not limited to:

• Oversee rack allocation;
• Power utilisation
• Cabling
• Infrastructure architecture and operational design;
• Technical standards and operational procedures;

All deliverables performed by the specified personnel must:

a) be performed or delivered promptly and without delay in accordance with the timeframes notified by the buyer from time to time; and

b) meet the assessment and performance criteria set out in any monitoring and performance assessment processes notified to the seller from time to time.

Experience in any of the following technologies would be advantageous: ITIL Foundation or higher; Microsoft certifications; Cisco certifications; Data centre facilities; ICT infrastructure; Technical writing and drafting i.e. AutoCAD and Visio