Airport Training Specialist

• Shape the capability of frontline airport teams through impactful training coaching and development programs delivered across the Jetstar network.
• Play a key role in operational readiness supporting new airport launches upskilling initiatives and workforce capability across multiple ports and locations.
• 12 Month Fixed-Term Opportunity - Reviewing applications from Sydney Melbourne Brisbane and Perth

As an Airport Training Specialist youll be responsible for delivering training and capability programs that support safe consistent and customer-focused airport operations across the network. Working closely with Ground Service Providers Airport Operations leaders and Above Wing teams youll play a key role in developing frontline capability through training delivery coaching upskilling initiatives and workforce development programs. From supporting new airport start-ups through to driving ongoing capability improvement youll help ensure our people have the skills knowledge and confidence to perform at their best.

This is a highly visible role with significant stakeholder engagement and regular domestic and international travel. Its ideally suited to someone who enjoys working with people facilitating learning influencing operational outcomes and being involved in the delivery of real-world training solutions.

The core responsibilities of this role will be:

• Deliver engaging operational training programs across Jetstars airport network.
• Facilitate onboarding recurrent compliance and skills development programs for frontline airport teams.
• Support new airport start-ups operational readiness activities and workforce mobilisation projects.
• Coach and mentor team members and operational leaders to strengthen capability and performance.
• Identify capability gaps and work with stakeholders to develop targeted learning solutions.
• Lead upskilling and development initiatives that support operational excellence and service delivery.
• Partner with Ground Service Providers and Above Wing stakeholders to maintain consistent operational standards across the network.
• Evaluate training effectiveness and implement continuous improvement initiatives.
• Support the delivery of training associated with new procedures operational changes and business improvement projects.
• Travel across the network to deliver training support stakeholders and ensure operational readiness.

To be considered key skills will include:  

• Experience delivering training facilitating workshops or leading capability-building initiatives in an operational environment.
• A background in aviation airport operations customer service or ground operations.
• Outstanding communication and presentation skills with the ability to engage diverse audiences.
• Demonstrated experience coaching mentoring and developing frontline employees.
• Strong stakeholder management skills with the ability to build relationships across multiple operational teams.
• A passion for developing people and driving capability outcomes.
• Ability to work independently adapt to changing operational priorities and travel extensively.
• Certificate IV in Training & Assessment (TAE) highly regarded.

Applications close midnight Wednesday 16th September 2026

About Jetstar 
The Jetstar Group has airlines in Australia New Zealand Singapore and Japan. Launch in 2004 we have grown from a team of 700 to 7600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region with a fleet of more than 130 aircraft.  

Our Culture 
Jetstar is alive with a sense of adventure. Day in and day out our teams search for new places to fly new ways to add value and new ideas to improve performance. If you love the road less travelled youll love working here because ours is a team who innovate every day thrive on delivery support each other and celebrate our successes. Youll be supported to challenge anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued respected and enabled. 

Our Benefits 
Team members have access to heavily discounted fares to destinations all over the world not only for team members but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares accommodation car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines Qantas and other partner airlines. 

Inclusion and Diversity 
Jetstar is an equal opportunity employer so by coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or accessibility requirements we encourage you to advise us at time of application. 

Remote Work :

No

Employment Type :

Full-time