After Hours & AdministrativeScheduling Support Officer

Job Title: After Hours & Administrative SUpport

Location: Canberra Australian Capital Territory 2601 Australia

Role Type: Full-time

Experience Level: Varied

Closing Date: 21 August 2026

Approximate Salary (depending on penalty rates): $85000 per annum

Background:

Capability Support is a provider of services to people living in the community. Capability was founded on the premise that we can do better for people children young people and families in the community by providing flexible personalised high quality and professional supports.

Capabilitys mission is We can do better for hte community through providing personalised flexible professional and easy-to-access supports. More support less admin is our point of difference.

Capability through its people delivers its vision each and every day that People feel and are safe heard respected and empowered.

The role:

We are looking for an additional experienced and eager individual to assist to manage our Support Services across both our day and after hours teams. As a provider of services to Children Youth Families and people with Disabilities we receive constant engagement from our Staff Stakeholders and Clients and youll be responsible to assist to manage risks associated to our clients staff and stakeholders.

You will be responsible for assisting to respond to all enquiries from our Staff Members Clients and Stakeholders across both the day and evening teams and communicating proactively and reactively to all teams.

At times you will be requested to work the After Hours role in times of leave / absence from our existing After Hours Team.

The successful applicant will receive a comprehensive onboarding from the Support Services Team and the existing After Hours team.

The benefits:

In addition to working for a cutting-edge innovative and supportive team you will receive:

• Market leading pay-rates
• Ongoing certified training and development
• Employee Assistance Program
• Professional and career development
• Work with a progressive cutting edge organisation
• A wholly inclusive office environment with a supportive team dedicated to your development and success

The responsibilities:

• Provide comprehensive remote assistance to frontline Capability Staff Members
• Provide qualitative checks and tasks for the people supported by Capability
• Build rapport and relationships with stakeholders frontline staff members and clients of Capability
• Provide detailed reports and feedback to the Support Services Team
• Complete administrative tasks to assist Family Disability and Corporate services.
• Provide operational support to Support Services including but not limited to referrals processing rostering scheduling and other ad hoc duties.
• Support the onboarding of frontline staff members
• Ensure all records are kept to a high standard and uphold confidentiality
• Maintain compliance with comprehensive compliant requirements
• Adhering to available practice standards guidance and support methodology with guidance from Capability Support
• Communication with ACT Government Stakeholders Support Coordinators and wider care team for the clients supported by Capability
• Assist in the accurate and detailed reporting of incidents
• Demonstrate and model high ethics and standards following all Capability policies procedures and values.

The requirements:

• Qualification in Community Services Management Psychology Social Work or Youth/Disability is desirable but not required.
• A knowledge of trauma or complex behaviours is also seen as an advantage.
• Professional experience delivering supports from a trauma-informed background and managing complex behaviours would be an asset.
• High-level problem-solving skills with the ability to think respond quickly and appropriately to situations.
• Availability to work outside of the standard hours at times.
• Excellent literacy and writing skills
• Working with Vulnerable People Card (Or ability to obtain one)
• CYPS Suitability Clearance (or ability to obtain one)
• Valid police check (or willingness to undertake one)

Roster

12pm to 8pm Monday to Friday.

(After Hours works from 4pm to Midnight Monday to Friday and rotating rosters on weekends).

Capability encourages applications from Aboriginal or Torres Strait Islanders or those with lived experience in the Out-of-Home Care Sector. If you require additional support to complete this application please contact us directly.

If you have any questions about this recruitment please do not hesitate to contact Claire Main onor

We look forward to hearing from you.