Advisor Regulatory Operations

AdvisorRegulatory Operations

Division Name: Licensing andAccreditation Building Commission NSW
Grade: Clerk Grade7/8
Location: Parramatta (hybrid)
Term: Full Time Temporary to 30 June2027 (with possibility of extension)

About theBuilding Commission NSW

BuildingCommission NSW was established after the NSW Government recognised thesubstantial progress made by Fair Trading and the Office of the BuildingCommissioner in delivering once-in-a-generation reforms of the building andconstruction industry. The new commission will not only be the industryregulator but also a collaborator with consumers and industry to ensurestandards capabilities capacity and resilience continue to be lifted acrossthe sector to deliver quality homes and meet the states housing targets.

BuildingCommission NSW is an outstanding place to work due to its commitment toinnovation collaboration and professional development. With a focus ontransparency and accountability the commission cultivates a culture ofintegrity and responsibility.

Thosewho join the organisation can be confident in contributing to meaningful workthat positively impacts the built environment and the greater community makingit an exciting and fulfilling place to build a career.

This is a fantasticopportunity to join the next phase of the Building Commission within NSW. the role

An excitingopportunity has arisen for Advisor RegulatoryOperations (ARO) within BuildingCommission NSWs Licensing and Accreditation Directorate.

Reporting to theSenior Business Coordinator this role will support the delivery of process transformationand business improvement initiatives aimed at enhancing licensing assessmentprocesses. Working closely with operational teams and stakeholders the AROwill assist in identifying process improvement opportunities documentingbusiness requirements analysing workflows and supporting the design andimplementation of improved assessment solutions.

The role is suited toan individual with an extensive knowledge of licensing application andassessment processes and a passion for innovation and continuous ARO will contribute to initiatives that streamline assessment activitiesreduce processing times improve service delivery and support regulatoryefficiency.

In this roleyou will:

• Demonstrate experience in effectively interpreting and applying a wide range of legislation regulations policies and case law including the Home Building Act 1989 the Design and
• Building Practitioners Act 2020 and any other relevant legislation to provide accurate advice support decision-making and ensure consistent and compliant assessment outcomes.
  
• In-depth knowledge of licensing application and assessment processes with the ability to identify opportunities for process improvement and increased efficiency.
  
• Experience supporting process transformation and continuous improvement initiatives including process mapping workflow optimisation and business process redesign.
  
• Strong analytical and problem-solving skills with the ability to gather interpret and document business requirements and translate them into practical solutions.
  
• Ability to analyse data and performance metrics to identify trends process bottlenecks and improvement opportunities.
  
• Demonstrated capability to support change management and business readiness activities fostering adoption of new technologies and ways of working.
  
• Strong stakeholder engagement and collaboration skills with the ability to work effectively across operational business policy and technology teams.
  
• Excellent written and verbal communication skills with the ability to prepare clear documentation reports and draft business requirements.

To besuccessful in this role you will require:

• In-depthexpertiseof theHome Building Act 1989 theDesign and Building Practitioners Act 2020 andotherrelevant legislation/ Act.
  
• In-depth knowledge of licensing application and assessment processes.
  
• Ability to identify opportunities for process improvement.
  
• Strong organisational skills with the ability to manage competing priorities and deliver results in a fast-paced environment.
  
• Proven experience working on projects and initiatives effectively managing competing priorities and ensuring outcomes are achieved within agreed timeframes.
  
  
• Experience supporting business improvement process transformation or process optimisation initiatives that enhance operational efficiency and customer outcomes.
  
• The ability to interpret and apply relevant legislation policies and procedures to support informed and consistent decision-making.
  
• Excellent stakeholder engagement and communication skills with the ability to collaborate effectively across operational regulatory policy and technology teams.

Learnmore:Please reviewthe Role Description. For enquiries regarding this role please contact NupurSharma at

How to apply

• Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages)
  
• Combine your CV and cover letter into a single document when submitting your application
  
• Ensure your application clearly outlines how your skills and experience align with the requirements of the role

For any recruitment related queries please contact Talent Advisor Afrah via

Salary Grade 0708 with the base salary for this role starting at $116981 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Saied via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday 18 August 2026 (09:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Required Experience:

Unclear Seniority