Account Director

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

The role:

JLL is seeking an exceptionalAccount Directorto lead our strategic partnership a major Australian financial institution. This is a pivotal senior leadership role that sits at the intersection of operational excellence transformation leadership and executive client engagement.

As Account Director you will own JLLs end-to-end service delivery and relationship on the Client account acting as our principal representative to the clients C-suite and senior property security and strategy leadership. You will lead a high-performing team through a period of active change as our Client reimagines its workplace strategy and operating model while maintaining rigorous contract performance governance and commercial discipline.

You will be a leader who can operate with pace and precision in a live complex environment one who balances strategic vision with hands-on accountability.

The role is based in Sydney CBD.

Key Responsibilities:

• Own the day-to-day and strategic relationship with the clients senior stakeholders representing JLL credibly in front of C-suite and executive leadership on sensitive and scrutinised matters.
• Maintain rigorous oversight of contract KPIs financial reporting and risk and compliance frameworks ensuring transparent evidence-based reporting to the client.
• Negotiate and manage the accounts KPI and performance framework directly with the client owning resolution of open items audit findings and governance action plans.
• Partner with the clients transformation leadership to align JLLs service delivery with their broader change agenda and evolving workplace strategy.
• Lead the design and rollout of experience-led change-adopted service models that support the clients reimagined space and operating model.
• Identify and develop opportunities to grow JLLs scope and value on the account supporting bids rebids and new service line development.
• Lead and develop a multidisciplinary JLL team consisting of Finance Operations Property Technology & Reporting and Safety & Compliance functions.
• Translate best practice from JLLs global banking and financial services portfolio into practical recommendations embedding technology- and data-enabled ways of working.

What Youll Bring:

• Substantial senior account leadership experience in property IFM or corporate real estateideally within a regulated or banking-sector environment.
• Demonstrated experience negotiating contract KPIs and managing client governance audit and compliance processes with rigorous accountability.
• Strong financial and commercial acumen with the ability to drive performance and growth; CPA/CA qualification or equivalent an advantage.
• Evidence of leading or contributing to organisational change transformation or workplace strategy programs in complex stakeholder environments.
• Prior experience within the banking or financial services sector ideally with a major Australian bank or comparable institution.
• Track record of building and deploying best-practice playbooks or operating models across multiple accounts or markets.
• Practical experience with AI-enabled tools data/BI platforms and technology-driven service delivery to enhance client outcomes.
• Comfort operating at pace in a live complex account with immediate delivery expectations and the ability to balance strategic vision with hands-on execution.

Benefits

• Great employee discounts off fitness wellbeing & other renowned bands
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australias #1 Commercial Real Estate firm
• Premium offices
• Hybrid / flexible working

About us:

At JLL we see a Brighter Wayforward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way.

JLL is a global leader in helping clients envision where people will live work play shop and eat. Apply today quoting job reference numberJPREQ526628

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.