Accommodation Support Worker

Whatyoullbe doing.

In this meaningful frontline roleyoullhelp people who have experienced homelessness or housing instability build confidencemaintaintheirtenancyand feel more connected to their community. Using a trauma-informedstrengths-basedand person-centredapproachyoullprovide practical support advocacy and case management that empowers clients to work toward greater independence and long-term housing of your key responsibilities are butnotlimited to:

• Support clients to sustain their tenancy buildindependenceand thrive.

• Deliver tailored person-centredcase management and support planning.

• Identifyrisks early and provide practical supportadvocacyand referrals.

• Connect clients with the right housinghealthand community services.

• Maintain quality case records and ensure compliance and reporting requirements are met.

• Manage risk and respond confidently to complex client needs and situations.

• Build strong partnerships across CHL and the broader community sector.

• Champion trauma-informedstrengths-basedand culturally safe practice.

• Contribute to a positiveteamculture and continuous improvement.

What were looking for

Werelooking for someone who is empatheticresilientand passionate about supporting people to achieve sustainable housing :

• Experience supporting people experiencing homelessness housinginstabilityor complex needs.

• Holds relevantcertificateIV / Diploma in Community Services Social Work Human Servicesor related fields or equivalent experience.

• Strong communicationengagementand relationship-building skills.

• Experience in case managementassessmentand client documentation.

• A sound understanding of trauma-informedstrengths-basedand person-centredpractice.

• The ability to work independently manage competingprioritiesand use sound judgement.

• Confidence working in the community including outreach and home visits.

• A commitment to culturally safeinclusiveand respectful service delivery.

• Knowledge of housinghomelessnessand community support pathways will be highly regarded.

Above else werelooking for people who bring our values to life every day:

• Teamwork We collaborate support eachotherand achieve more together.

• Integrity We act with honestyaccountabilityand transparency.

• Service Excellence We put people first take initiative and strive to make a positive difference.

• Everyone Matters We lead with empathyrespectand inclusion valuing every person and perspective.

If youresomeone who builds trust works collaboratively takes ownership cares about the people you serve and makes others feel valued youllfit right in.

Whatsinitforyou.

At CHLyoullbe part of an organisationthatsmaking a genuine difference in the lives of thousands of Australians every offer:

• A purpose-driven role with meaningful nationalfootprint that makes a realimpact.

• A collaborative supportive and inclusive workplace.

• Flexible work arrangements and opportunities for professional development

• One day off a year as You Day to celebrate you

• Great salary Super Salary Packaging (increase your take home pay!)and much more.

Above all joiningCHL means being part of something bigger making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL
At CHLwereworking towards a world without housing Australias largest regulated community housing providerwevespent more than 30 years creating safesecureand affordable homes where people can belong thrive and build a brighter purpose-drivenorganisation and our people are at the heart of what we do. Our values of Teamwork Integrity Service Excellence and Everyone Matters guide how we work how we support our customers and how we make a difference in communities across Australia.

Our recruitment process
Pleasenotethe advertising closing date is indicative only. CHL reserves the right to close the advertisement before the close date is it is encouraged that you submit your application as soon as aim to make our recruitment process clearengagingand respectful keeping you informed every step of the are subject to satisfactory pre-employment checks including a Police Check and any other checksrequiredfor the role. CHL is managing this recruitment process directly so we kindly ask that recruitment agencies do not contact CHL or our hiring managersregardingthis opportunity. If agency support isrequiredwellbe in touch directly.