Customer Support Team Lead Jobs in Mascot

For over 90 years Fulton Hogan has been delivering high-quality infrastructure to improve the lives of people every day. Our 10000 team works in every kind of weather and environment creating connecting and caring for communities across Australia New Zealand and the South Pacific.Fulton Hogan is pro...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...