Virgin Mobile Kuwait

Answer all customer inquiries in a friendly, professional, and efficient way. Maintain customer services standards by responding to all contacts promptly, remaining courteous & professional. Provide clear & concise responses to all customer enquiries & complaints while المزيد...

Accountable for the brand strategy & ensuring a clearly differentiated brand positioning and look & feel. Must ensure delivery of our brand promise across external channels as well as internal channels. Working closely with both marketing & sales teams and will also man المزيد...

Work closely with the Commercial Director to set the quarterly and annual social media strategy. Help build and maintain the yearly, quarterly, monthly and campaign level social media plans. Implement the day-to-day social media strategy and plans, while coordinating with differen المزيد...

Maintain integrity & confidentiality of financial data & supervise Disaster Recovery planning. Work closely with Finance & Commercial teams on budgeting & planning. Drive the definition & implementation of KPI's. Forecast future performance & identify المزيد...

Lead a team, ensuring competence and continuity of Member Care Champions through optimum selection, training and development, appraisal, and motivation techniques. Facilitate teamwork and ensuring the effective day-to-day operations of the call center. Ensure optimum staffing leve المزيد...

Responsible for maintaining and updating the budgets including business cases. Responsible for updating Virgin Mobile Kuwait forecasts on a regular basis. Analysis of the financial, operational and performance information of Kuwait such as KPI’s, product portfolios and price المزيد...