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Ø Monitor and evaluate inbound and outbound calls emails chats and other customer interactions using approved quality scorecards.Ø Conduct regular quality audits according to the agreed plan.Ø Ensure evaluations are accurate objective and consistent with quality standards.Ø Identify trends recur...

Ø Monitor and evaluate inbound and outbound calls emails chats and other customer interactions using approved quality scorecards.Ø Conduct regular quality audits according to the agreed plan.Ø Ensure evaluations are accurate objective and consistent with quality standards.Ø Identify trends recur...

Job DescriptionCSCI Consulting is seeking a Quality Assurance Analyst to support our this role the consultant will be responsible for developing maintaining and executing quality assurance testing procedures to ensure the quality and compliance of information technology work products. The Quality A...