Technical Support Specialist

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation an outcome-driven approach to success and the notion that great ideas can come from anyone on the team.

About the role:

The Technical Support Specialist provides second level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and SLAs for all Gartner Associates (in local and regional Gartner offices or working remotely). The Technical Support Specialist will also provide technical expertise on projects site visits and Gartner Events.

What you will do:

• Escalated (level 2) technical support: Provides technical hardware troubleshooting & diagnosis software troubleshooting/installation and information gathering to provide business solutions to keep Gartner Associates and infrastructure operational 24x7.
• Remote office visits (when required): Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates.
• Asset Management: Accurately manages all asset life cycles to allow for the most efficient deployment of assets throughout the company.
• Events & Symposiums: To ensure Gartner delivers world class events to our clients liaise with ITIO Event Manager and Events staff to provide technology services and support to associates and clients including making on the spot decisions requiring discretion and judgment which impact Gartners client satisfaction.
• Active Management of Service Request Incident and Activities: Responsible for ensuring all associate interactions are accurately documented assigned and communicated in order to determine and resolve issues escalate if necessary and provide solutions for future problem resolution and process improvement.

What you will need:

• Bachelors degree or foreign equivalent degree in Computer Science or a related field required
• 1 years client service experience
• 1-3 years experience in an entry level technical support role.
• Understands networking concepts; servers; LANs/WANs.
• Experience using help desk call logging system.
• Experience with standard Microsoft products and platforms.
• Good problem - solving skills.
• Good communicator able to deal independently with staff throughout the organization (verbal and written).
• Excellent customer service skills
  

What you will get:

• Competitive salary generous paid time off policy and more!
• World-class sales training programs and skill development programs
• Collaborative team-oriented culture that embraces inclusion
• Professional development and career growth opportunities

Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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