Soft Services Manager

• Lead and supervise a team of soft services staff including cleaning security and other related services ensuring effective service delivery.
• Promote a safety culture and ensure the cleaning team operates in accordance with company and client Health & Safety procedures.
• Provide documentation/coordination support for the procurement deployment and mobilization of additional works.
• Act as a custodian for all equipment tools stock etc. as per company safety standards.
• Coordinate with subordinate operators and staff on callout attendance and work allocation.
• Interface effectively with all accredited suppliers and contractors to supervise evaluate and report on project works related to new installation works as required.
• Arrange for the deployment of staff to promptly attend to urgent complaints as per work orders and phone requests.
• Maintain a contingency plan for providing suitable replacement of staff in the time of absence.
• Keep abreast of new developments or demonstrate keenness in learning about the assigned field of specialization.
• Deliver highquality prompt and courteous Facilities Management services in support of customers business needs in a safe working environment.
• Liaise with the Clients representative regarding all matters outside of agreed delegated levels of authority.
• Provide training management and guidance to directly employed staff in accordance with the contract and works within the guidelines of the client.
• Support the implementation of Environmental Health and Safety (EHS) related activities and programs.

• Understanding of Soft Facilities Management services within the sector.
• Technical expertise in the field of estate maintenance services.
• Experience in contract administration.
• Knowledge of business planning at both strategic and operational levels.
• Extensive technical expertise particularly in the management of cleaning services.
• Knowledge of Health & Safety legislation in relation to Facilities Management Services.
• Significant experience in Facilities Management/landscape management.
• Experience in delivering soft facilities management services.
• Experience in writing and presenting reports.
• Experience in managing budgets effectively.
• Experience in forward planning and achieving targets.
• Track record of delivering continuous improvement.
• Experience of managing and supporting a team delivering facilities management services.
• Excellent telephone and personal contact manner.
• Diplomatic and ability to handle and control difficult situations.
• Highly proactive and selfmotivated capable of handling multiple tasks.
• Team player good interpersonal skills for subordinates development team building and conflict resolution.
• Good knowledge of preventive and predictive housekeeping & Janitorial maintenance principles and working procedures.
• Proficient with PC software and able to write technical reports and procedures.
• Good command of oral and written English.

Required Experience:

Manager