Service Coordinator

Primary Responsibilities:

1. Purchasing:

• Purchasing: quotation requests to vendors preparing and submitting purchase requisitions issuing and following up on Purchase Orders. Tracking all purchasing activities.
• Ensure all procurement activities are compliant with company policies and procedures.
• Maintain relationships with vendors to ensure timely delivery and cost efficiency.
• Coordinate ICPOs and related requests (issuing and tracking work orders and transfer orders).

1. Monitoring & Tracking:

• Continuously monitor and track progress across assigned tasks.
• Identify and report any deviations or delays ensuring timely resolution. (weekly report)
• Continuous monitoring of warranty claims upgrades and parts status. (weekly report)
• Liaising with customers to arrange the mobilisation of Service Engineers within the timelines required
• Ensure that the Service Engineer resourcing plan is fully updated and accurate
• Assisting with internal and external meetings as required
• Disseminate info out to the Service Engineers relating to job mobilisation
• Financially review Service Projects in Tracker FSM and prepare billing of Service Engineers for passing to accounts department for invoicing out to customer
• You will support the department with other service project duties as required.

1. Training Coordination (weekly report):

• Communicate regularly with the Training Department to stay updated on training schedules and requirements.
• Maintain accurate records of training activities.
• Track and report the progress of FSTs in their training assignments.

1. Administrative Support:

• Tools calibration (storage management tracking due dates calibration)
• Transportation & Hotel bookings (checking invoices necessary arrangements)
• Provide general administrative support to ensure smooth day-to-day operations.
• Maintain organized records for all operational tasks communications and follow-ups.

Education/Qualifications:
Bachelors degree or equivalent combination of education and experience

Experience Required:

Working knowledge within a service/manufacturing environment
Key Competencies & Skills:

Strategic
Ability to work to tight deadlines
Accuracy and attention to detail
Good communication & interpersonal skills
Operating
Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks.
Be quick to identify critical information and respond appropriately.
Able to apportion time effectively to complete tasks.
Able to define work within and improve business processes based on immediate and future business needs.
Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably
Energy
Will be energised by challenges and drawn towards opportunities
Organisational
Ability to plan prioritise and manage own workload