Senior IT Infrastructure Engineer Saudi Nationals, OTS

As an IT Infrastructure Engineer you will implement and maintain critical IT infrastructure at your home site reporting to the IT Manager. You work closely with business teams colleagues and remote support teams to deliver day-to-day support and meet operational needs. You serve as an escalation point for IT Support Technicians and remote teams on technical issues.

You are building technical depth across networking systems administration and infrastructure management. You execute projects with guidance and contribute to operational excellence through hands-on troubleshooting proactive maintenance and documentation.


Key job responsibilities

Technical Operations & Infrastructure
Implement and maintain IT infrastructure across software and hardware environments
Ensure networking and computing systems remain available during production hours
Maintain all IT equipment at optimum performance; meet departmental KPIs and SLAs
Configure and troubleshoot networking fundamentals: routers switches wireless APs structured cabling (DNS DHCP VLANs TCP/IP)
Liaise with global SME teams for installation and maintenance of networking/server infrastructure per Amazon standards
Perform site audits to ensure adherence to Amazon IT and Health & Safety guidelines
Project Execution & Change Management
Run site-level projects with business fellow engineers and remote support teams
Act as single point of contact for assigned projects; keep stakeholders informed
Create review and execute change management requests and project plans
Validate and sanity-check technical execution of projects
Problem-Solving & Continuous Improvement
Manage equipment availability through continuous improvement and cost reduction
Identify root causes of operational issues and process inefficiencies
Maintain and create policies procedures processes and documentation
People Development
Provide direction and support to IT Support Technicians on tickets and action items
Mentor and train technicians; act as technical contact for remote support teams
Support recruitment of new talent into OpsTechIT (once trained)
Customer Support & Collaboration
Support customers across multiple buildings and remote sites
Represent IT in site meetings; act as escalation point for business and support functions
Manage contractor/supplier relationships; communicate technical issues and Amazon standards
Purchase equipment per policies budgets and operational demand
Contribute to paid on-call schedule for high-severity incidents
Produce weekly reports covering metrics and work performed

Basic Qualifications:
1 years of Windows Server technologies (AD DFS Print Services SCCM)
2 years of troubleshooting in a multi-user high-availability environment
2 years of PC repair troubleshooting deployment and liquidation
1 years of IT client server and network service delivery
2 years of networking (DNS DHCP SSL OSI Model TCP/IP)
2 years of corporate Windows Mac or Linux OS support
2 years of supporting a corporate network environment


About the team
Operations Fulfilment Center and Logistics. Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers as meeting their expectations makes us feel good.
The Operations teams in our Fulfilment Centers are responsible for managingthe vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want when they want it. OpsTechIT is at the heart of this process and plays a vital role to the business ability to meet the customer promise.

- 1 years of Windows Server technologies: AD DFS Print Services SCCM experience
- 2 years of troubleshooting in a multi-user high availability environment experience
- 2 years of PC repair troubleshooting deployment and liquidation experience
- 1 years of IT client server and network service delivery experience
- 2 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
- 2 years of corporate setting Windows Mac or Linux Operating systems support experience
- 2 years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma

- 2 years of computer networking experience
- Experience supporting video conference and teleconference equipment

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