The Rental Operations Manager will lead and oversee rental operations across multiple branches and airport counters in Saudi Arabia including Riyadh Jeddah Khobar Qassim and Hail.
The role is responsible for ensuring smooth daily operations consistent customer service standards efficient fleet utilization strong branch performance and the achievement of operational and commercial targets.
The position will manage multiple branch teams coordinate closely with Fleet Maintenance Finance Sales Marketing Customer Experience and HR departments and ensure that company policies and strategic initiatives are implemented consistently across all locations.
The position is based in Riyadh and requires frequent travel to rental branches across the Kingdom based on operational and business needs. Responsibilities:
Manage and supervise front office operations across rental branches and airport counters to ensure smooth daily businessactivities and high service standards.
Lead branch teams including rental agents shift supervisors customer service staff and operational coordinators to achieveoperational and commercial targets.
Ensure efficient handling of customer interactions including reservations vehicle handover returns upgrades complaintsresolution and loyalty program engagement.
Implement operational procedures to standardize front office activities and enhancecustomer experience consistencyacross all locations.
Optimize branch operational performance through workforce planning scheduling efficiency and resource allocation.
Coordinate closely with Fleet and Maintenance teams to maximize vehicle availability minimize downtime and improvefleet rotation efficiency
Analyze branch and regional performance KPIs including utilization revenue per rental conversion rates customerretention and operational productivity.
Identify business expansion opportunities including new branch locations airport operationscorporate partnerships andhigh-demand service areas.
Conduct market and competitor analysis to support network optimization and expansionstrategies.
Coordinate branch opening projects and operational readiness for new locations ensuring staffing training processimplementation and service compliance.
Collaborate with Sales Marketing and Revenue teams to support promotional campaigns seasonal demand planning andcustomer acquisition initiatives
Coordinate closely with the Finance Department to monitor branch financial performance support invoicing accuracy followup on pending collections and ensure timely resolution of overdue accounts.
Ensure compliance with company policies operational procedures safety regulations and brand standards across allbranches.
Prepare operational reports and present performance insights challenges andrecommendations to senior management.
Manage escalated customer and operational issues promptly while maintaining service quality and business continuity.
Requirements
Minimum 5 years of experience in car rental operations rental management or a similar role.
Previous experience managing multiple rental branches is strongly preferred.
Airport rental operations experience is preferred but not mandatory.
Strong knowledge of daily car rental operations and customer service processes.
Experience managing rental agents supervisors customer service teams and operational coordinators.
Bachelors degree or equivalent relevant experience.
Fluent Arabic and excellent English communication skills.
Good knowledge of rental regulations and operational procedures.
Proficiency in Microsoft Excel and Word.
Experience using rental reservation scheduling or fleet management systems.
Strong leadership communication problem-solving and decision-making skills.
Willingness to travel frequently across Saudi Arabia based on business needs.
Car rental experience within Saudi Arabia.
The Rental Operations Manager will lead and oversee rental operations across multiple branches and airport counters in Saudi Arabia including Riyadh Jeddah Khobar Qassim and Hail.The role is responsible for ensuring smooth daily operations consistent customer service standards efficient fleet utiliz...
The Rental Operations Manager will lead and oversee rental operations across multiple branches and airport counters in Saudi Arabia including Riyadh Jeddah Khobar Qassim and Hail.
The role is responsible for ensuring smooth daily operations consistent customer service standards efficient fleet utilization strong branch performance and the achievement of operational and commercial targets.
The position will manage multiple branch teams coordinate closely with Fleet Maintenance Finance Sales Marketing Customer Experience and HR departments and ensure that company policies and strategic initiatives are implemented consistently across all locations.
The position is based in Riyadh and requires frequent travel to rental branches across the Kingdom based on operational and business needs. Responsibilities:
Manage and supervise front office operations across rental branches and airport counters to ensure smooth daily businessactivities and high service standards.
Lead branch teams including rental agents shift supervisors customer service staff and operational coordinators to achieveoperational and commercial targets.
Ensure efficient handling of customer interactions including reservations vehicle handover returns upgrades complaintsresolution and loyalty program engagement.
Implement operational procedures to standardize front office activities and enhancecustomer experience consistencyacross all locations.
Optimize branch operational performance through workforce planning scheduling efficiency and resource allocation.
Coordinate closely with Fleet and Maintenance teams to maximize vehicle availability minimize downtime and improvefleet rotation efficiency
Analyze branch and regional performance KPIs including utilization revenue per rental conversion rates customerretention and operational productivity.
Identify business expansion opportunities including new branch locations airport operationscorporate partnerships andhigh-demand service areas.
Conduct market and competitor analysis to support network optimization and expansionstrategies.
Coordinate branch opening projects and operational readiness for new locations ensuring staffing training processimplementation and service compliance.
Collaborate with Sales Marketing and Revenue teams to support promotional campaigns seasonal demand planning andcustomer acquisition initiatives
Coordinate closely with the Finance Department to monitor branch financial performance support invoicing accuracy followup on pending collections and ensure timely resolution of overdue accounts.
Ensure compliance with company policies operational procedures safety regulations and brand standards across allbranches.
Prepare operational reports and present performance insights challenges andrecommendations to senior management.
Manage escalated customer and operational issues promptly while maintaining service quality and business continuity.
Requirements
Minimum 5 years of experience in car rental operations rental management or a similar role.
Previous experience managing multiple rental branches is strongly preferred.
Airport rental operations experience is preferred but not mandatory.
Strong knowledge of daily car rental operations and customer service processes.
Experience managing rental agents supervisors customer service teams and operational coordinators.
Bachelors degree or equivalent relevant experience.
Fluent Arabic and excellent English communication skills.
Good knowledge of rental regulations and operational procedures.
Proficiency in Microsoft Excel and Word.
Experience using rental reservation scheduling or fleet management systems.
Strong leadership communication problem-solving and decision-making skills.
Willingness to travel frequently across Saudi Arabia based on business needs.
موقع الوظيفة:
الراتب شهرياً:
الخبرة المطلوبة:
تاريخ النشر:
عدد الوظائف الشاغرة:
