Principal Technical Consultant - ServiceNow Platform (Creator Workflows)

The Team

The Expert Services Team part of the Customer Excellence Group (CEG) at ServiceNow collaborates with customers to help them achieve their business outcomes by providing

implementation and advisory services. As part of this diverse team you will work with our customers and partners to drive consumption adoption and customer satisfaction by showcasing the value of their ServiceNow investment.

Within Expert Services we have product-specific expert practices. One of these practices is the ServiceNow Platform team which works with cross-functional departments such as Finance Procurement IT HR and many other teams across a variety of global clients. We are looking for motivators problem solvers and original thinkers like you to join our team.

The Role

As a Principal Technical Consultant within the Platform team you will play the role of an architect and a trusted advisor to the customer on product-agnostic core ServiceNow functionality. You will design and configure the most complex solutions and architectures using best practices ensuring customer success thereby adding value and increasing productivity for the customer.

What you get to do in this role:

• Collaborate with customers in their efforts to take advantage of their ServiceNow investment
• Act as the primary technical liaison for projects representing the development team to customers and ensuring the highest quality of delivered solutions.
• Lead customer workshops on architecture (Cloud and On-Prem) design and integrations
• Define and architect technical solutions at a detailed level ensuring they align with clients business needs and technological environments.
• Enablecustomers indefiningtheirbusinessand technicalrequirementsof the solutionfollowingAgilemethodologiesand mapping them to product capabilities
• Designcreativeimplementation solutionsusing technical best practicesformanageabilityperformanceupgradabilityuserexperienceandsecurity
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer REST JavaScript HTML CSS SSO Self-Hosted Domain Separation Mid-servers and more
• Serve as an escalation point for technical issues implementing efficiencies and driving resolution of critical path challenges
• Contribute towards continuous improvementof leadingpractices
• Growand mentorother members ofServiceNow andthepartner ecosystem
• Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems with a focus on security infrastructure and architecture
• Demonstrate thought leadership by contributing to webinars white papers and community groups highlighting expertise in the Low Code space
• Engage with ServiceNow product teams to provide feedback and insights on new features capabilities and best practices.
• Work and travel within MEA based on customer and project demands

Qualifications :

Qualifications

In order to be successful in this role we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• Consulting experiencewithinenterpriseorganizationswiththeability to influence and consultcustomersinan enterprise architectural environment
• Experience in defining and deploying future-stateworkflows and in identifying solutions from a peopleprocessand technology perspective
• Understanding on-premise self-hosted environments and architecture
• Experienceand/or willingness togrow technical depth on SaaS and on-premise environment technologies like XML HTML AngularJavaScriptrelationalDatabaseprinciplesLDAP SAML/SSORESTSOAP GraphQLWebServices Linux database server load balancers and others
• Experienceand/or willingness togrow in ServiceNow NowAssist products
• Excellent communicationandpresentationskills
• Experience inadvising and analysingProductstrategiesbased on business priorities
• Excellentinterpersonal skills customer-centric attitude and experience working with diverse team
• Fluency in Arabic and English is essential

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time