Operations Lead

Oivan Group Oy

موقع الوظيفة:

الرياض - السعودية

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 8 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

What We Need

The Operations Lead is responsible for leading the day-to-day operations service delivery reliability and continuous improvement of the Sakani and Ejar platforms. The role ensures platform availability operational excellence incident management disaster recovery readiness and effective collaboration between business development infrastructure security QA and external vendors

What Youll Do

Operations Management

Lead and manage the operational support of Sakani and Ejar platforms.
Ensure platform availability stability performance and reliability.
Oversee production and non-production environments.
Monitor operational KPIs SLAs and service health metrics.
Drive continuous service improvement initiatives.

Incident & Problem Management

Lead Major Incident Management activities and coordinate resolution efforts.
Manage incident escalations across Development Infrastructure Database Security and Vendor teams.
Conduct Root Cause Analysis (RCA) and ensure implementation of corrective actions.
Track recurring issues and drive long-term solutions.

Release & Change Management

Oversee production deployments releases and maintenance activities.
Ensure operational readiness before major releases.
Review implementation and rollback plans.
Ensure compliance with change management processes and governance standards.

Platform & DevOps Operations

Collaborate with DevOps teams to enhance automation reliability and operational efficiency.
Ensure monitoring logging alerting and observability capabilities are maintained.
Support Kubernetes cloud infrastructure CI/CD pipelines and platform operations.
Drive operational excellence through automation and process optimization.

Disaster Recovery & Business Continuity

Lead Disaster Recovery (DR) planning testing and execution activities.
Ensure Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets are achieved.
Maintain operational runbooks and recovery procedures.
Coordinate periodic DR drills and readiness assessments.

Stakeholder Management

Act as the primary operational contact for business and technical stakeholders.
Coordinate with internal teams external vendors and service providers.
Prepare and present operational reports service reviews and executive updates.
Facilitate operational governance and service review meetings.

Vendor & Service Management

Manage vendor performance against agreed Service Level Agreements (SLAs).
Coordinate operational activities with third-party providers.
Handle escalations and ensure timely issue resolution.

Performance & Capacity Management

Monitor platform performance utilization and capacity trends.
Identify and address performance bottlenecks.
Plan future capacity requirements and scalability improvements.

Security Risk & Compliance

Ensure compliance with organizational policies security standards and regulatory requirements.
Support security audits risk assessments and compliance initiatives.
Track and mitigate operational risks.

Key Performance Indicators (KPIs)

Platform Availability 99.9%.
SLA Compliance 95%.
Change Success Rate 98%.
Reduction in Mean Time to Recovery (MTTR).
Successful Disaster Recovery testing and execution.
Operational Risk Reduction.
Stakeholder and Customer Satisfaction.

Reporting To
IT Operations Manager / Head of Technology Operations.
Scope
Responsible for operational governance service reliability incident management platform operations disaster recovery readiness and service delivery across.

What You Have

Qualifications

Bachelors degree in Computer Science Information Technology Engineering or a related field.
Minimum 8 years of experience in IT Operations Service Delivery Infrastructure or DevOps.
Minimum 3 years of experience in a leadership or management role.
Proven experience managing large-scale enterprise platforms and critical business services.

Experience working with cross-functional teams and external vendors.

What We Need The Operations Lead is responsible for leading the day-to-day operations service delivery reliability and continuous improvement of the Sakani and Ejar platforms. The role ensures platform availability operational excellence incident management disaster recovery readiness and effective ...