Observability Architect

Job Title Observability Architect

Location Riyadh Saudi Arabia (onsite; all nationalities considered)

Interview Mode- Video

Duration: 12 Months Contract

Experience: 8 12 years
Shift Timing: Sunday Thursday Saudi time
Additional Benefits (onsite):

• Medical insurance (self)
• 22 days of annual paid leave
• Business visa
• Annual flight

Role Summary

The Observability Architect is responsible for designing and implementing a holistic observability architecture that delivers full-stack visibility real-time insights and predictive intelligence across the CCC ecosystem. This role drives the AIOps transformation by unifying telemetry enabling data correlation and integrating with automation workflows.

Key Responsibilities

• Design the observability reference architecture covering logs metrics traces events synthetic and real-user monitoring (RUM) across hybrid infrastructure.
• Architect and deploy observability pipelines integrating platforms such as:
• Dynatrace (full-stack monitoring AIOps analytics)
• Splunk (infrastructure monitoring log aggregation anomaly detection)
• BMC TSOM (TrueSight Operations Management)
• BMC MainView (mainframe telemetry)
• SolarWinds (network and system-level visibility)
• Enable event correlation and noise-reduction mechanisms integrating telemetry streams into ServiceNow Event Management or similar manager-of-manager platforms.
• Support AIOps features: automatic root-cause analysis predictive alerting and intelligent incident triage.
• Define and implement dashboards KPIs and SLOs/SLIs in tools such as Grafana Dynatrace and Splunk ITSI.
• Collaborate with the ServiceNow Architect to ensure observability data aligns with CMDB and service models.
• Develop data normalization and enrichment strategies to produce meaningful business-impact insights.

Qualifications

• 8 12 years of experience in observability engineering enterprise monitoring or AIOps platform architecture.
• Proven track record in delivering AIOps transformation projects across large-scale hybrid environments.
• Hands-on expertise with:
• Dynatrace (full-stack synthetic AIOps)
• Splunk Infrastructure Monitoring & Log Management
• BMC TSOM & MainView
• SolarWinds (NPM SAM)
• Grafana / Prometheus
• Strong understanding of OpenTelemetry data correlation patterns and AI/ML-driven observability.
• Experience integrating observability stacks with automation engines and ITSM platforms.
• ITIL and vendor certifications (Dynatrace Splunk BMC) preferred.

Thanks!