Key Account Manager KSA

Location - Dammam

The Key Account Manager is responsible for driving profitable sales growth market share and customer partnerships in the Al Dawaa Pharmacy account. The role develops and executes customer business plans manages commercial negotiations and collaborates with cross-functional teams to deliver company objectives.

1. Account Management
   -Develop and maintain strong relationships with key customer stakeholders.
   -Lead Joint Business Planning (JBP) and annual customer negotiations.
   -Prepare and execute customer-specific business plans.
   -Identify growth opportunities and develop action plans to maximize performance.
2. Sales & Commercial Performance
   -Deliver agreed sales profit and market share targets.
   -Manage customer P&L and trade investment budgets.
   -Negotiate commercial agreements promotions visibility initiatives and trading terms.
   -Monitor account performance and implement corrective actions when required.
3. Business Analysis & Planning
   -Analyze sales data market trends and customer performance.
   -Utilize market insights to identify growth opportunities.
   -Prepare monthly business reviews and performance reports.
   -Provide accurate forecasting and demand planning inputs.
4. Category & Brand Development
   -Drive product distribution and assortment optimization.
   -Support new product launches and innovation execution.
   -Collaborate with Marketing to implement category growth initiatives.
   -Recommend actions to improve category and brand performance.
5. Supply Chain & Inventory Management
   -Manage stock health and inventory levels.
   -Ensure high customer service levels and product availability.
   -Monitor Days Inventory Holding (DIH) and inventory efficiency.
   -Support demand planning and forecast accuracy improvements.
6. Cross-Functional Collaboration
   -Work closely with Marketing Finance Supply Chain Demand Planning and Sales Operations teams.
   -Lead internal alignment to ensure successful delivery of customer plans.
   -Support strategic business initiatives and projects.

Essential Experience
-Minimum 5-8 years experience in Key Account Management Sales or Commercial roles.
-Proven track record of delivering sales and profitability targets.
-Experience managing large retail or pharmacy accounts prefereable.
-Strong negotiation and customer relationship management experience.

Essential Skills
-Commercial and financial acumen.
-Self driven and strong accountability.
-Strong analytical capability and data-based decision making.
-Advanced Microsoft Excel and PowerPoint skills.
-Planning and forecasting capability.
-Effective communication and presentation skills.
-Strong stakeholder management and influencing skills.
-Ability to manage multiple priorities in a fast-paced environment.

Preferred Experience
-Experience working with major pharmacy chains an advantage.
-Knowledge of Nielsen EPOS Power BI or similar analytical tools.
-Experience within multinational FMCG or healthcare organizations.
-Joint Business Planning and category management experience.

Personal Attributes
-Results-oriented with a strong ownership mindset.
-Commercially driven and customer focused.
-Resilient and adaptable.
-Strong problem-solving skills.
-Collaborative team player.
-High attention to detail.
-Demonstrates integrity and accountability.