IT Manager II, Operations Tech Solutions

Were seeking a driven IT Manager to join our Fulfillment & Operations IT team who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments where we handle and coordinate our huge fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly by resolving complex hardware software server and infrastructure issues.

Your responsibilities: As you keep an eye on your Fulfillment Centers IT infrastructure the extent of your duties will include but not be limited to:
- Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs)

- Youre confident in your IT project management skills: you can coordinate and watch over your teams projects as they support technical task execution. Youll also ensure everyone in your team takes real IT Ownership ensuring effective reporting while working towards efficient internal customer satisfaction.
- Youll be responsible for the development and management of the IT budget through its lifecycle and encourage support and facilitate IT skill development of Fulfillment Center staff.
- Youll lead people hours and shifts: this will include staff and team scheduling.
- Inspire continuous improvement of all IT team processes and initiatives: youll get behind our Fulfillment department continually driving operational excellence.

- Bachelors degree
- Knowledge of Linux or Unix systems administration
- 3 years of leading technology teams as a information technology operations manager experience
- 5 years of Information Technology (IT) experience

- Knowledge of hardware architectures
- Experience with system management tools and client/server environments
- Experience working in an engineering construction manufacturing or warehouse environment

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