HC Operations Manager

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Key Responsibilities

1. HR Operations Management

• Oversee end-to-end HR operations across three regions ensuring standardized processes and compliance with policies.
• Manage HR administration including employee records contracts benefits payroll coordination and HR systems.
• Ensure timely and accurate execution of employee onboarding offboarding transfers and status changes.
• Monitor and improve HR operational KPIs (e.g. turnaround time accuracy employee satisfaction).

2. Team Leadership & Development

• Lead coach and develop a team of six HR associates across different regions.
• Foster a collaborative and service-oriented culture within the HR operations team.
• Conduct regular performance reviews and identify team development needs.

3. Process Improvement & Standardization

• Drive continuous improvement initiatives to enhance HR service delivery and process efficiency.
• Support implementing automation or digitalization opportunities in HR operations.
• Maintain and update standard operating procedures (SOPs) ensuring it is followed across regions.

4. Compliance & Governance

• Ensure HR practices comply with local labor laws company policies and regulatory requirements.
• Support internal and external audits and maintain proper documentation for all HR processes.
• Mitigate risks related to data privacy employee records and HR transactions.

5. HR Systems & Reporting

• Oversee the accuracy and integrity of HR data in the HRIS.
• Working with relevant stakeholders to enhance system functionality and user experience.

Qualifications & Experience

• Education: Bachelors degree in human resources Business Administration or a related field.
• Experience: Minimum of 6 8 years of HR experience with at least 2 years in HR operations management.
• Regional Experience: Proven experience managing HR operations across multiple regions or branches.

Skills & Competencies:

• Strong interpersonal and people management skills.
• In-depth knowledge of labor laws and HR policies.
• Excellent problem-solving and communication skills.
• Experience with HRIS systems (e.g. SAP Oracle Workday).
• Strong project management and process improvement capabilities.

Key Success Indicators

• Consistent HR service delivery across regions.
• Improved HR operational efficiency and accuracy.
• High employee and stakeholder satisfaction.
• Compliance with audit and legal requirements.
• Development and engagement of the HR operations team.

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date