General Manager Compound Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Requirements for Compound Manager / General Manager:

The ideal candidate must be suited to for the role of Compound Manager / General Manager who is the single most critical onsite leadership position responsible for the strategic and operational management of the compound (apartments villas and suites) commercial units and extensive amenity facilities (cinema restaurant gym spa swimming pools sports courts and green spaces) across a 259797 sqm site.

This role requires a seasoned property management professional with deep operational expertise in mixed-use or large-scale residential communities proven leadership capability financial acumen and the cultural awareness necessary to manage high-quality residential assets in the Kingdom of Saudi Arabia. The successful candidate will serve as the primary point of contact for the client ensuring the compound operates as a premier lifestyle destination that justifies its premium positioning within Riyadhs competitive residential market.

Job Description:

The Compound Manager will provide unified leadership across all functions including property management facilities management (through FM integration) financial administration leasing customer experience health & safety compliance and community engagement whilst maintaining transparent proactive communication with the client and delivering measurable performance against defined KPIs including 95% occupancy 85% resident satisfaction (NPS) and cost control within approved budgets.

The role is to report directly to the Senior Director- Head of Building Management-(PAMS). Representing the onsite PM team. This will involve leading and overseeing the quality assurance and quality control of the day-to-day property management services operations transitions management (which involves taking the building into a multi-let asset) in accordance with the best practices in the industry.

The candidate shall be able to confidently oversee the provision of OPEX and CAPEX budgeting requirements overview financial forecasts and P&Ls; prepare and submit weekly monthly quarterly and annual reports to the clients; the preparation of governance documents property operations plan guidelines property regulations/rules policies and procedures procurement request for approvals etc. The candidate shall be knowledgeable and confident enough to lead a team and consult with clients tenants and contractors exercising good negotiation skills with experienced professionals in multinational organisations and international tenants.

The candidate will be responsible for the maintenance and accuracy of the property management systems (CRM/BMS/CAFM) and ensure that the TFM service providers are keeping systems up to date and that the TFM staff receive training and advice on using the systems.

The candidate will be responsible for liaising and advising the clients on changes to local law and legislation that may affect the operations of the property and seek approval and direction on implementing / cascading directives that will affect the day-to-day operations of the site.

Key Responsibilities

1. Strategic Leadership & Stakeholder Management

• Serve as the clients single point of contact for all operational financial and strategic matters relating to the compound.
• Develop and implement annual Property Operating Plans aligned with the clients investment objectives and Vision 2030 commitments.
• Maintain proactive transparent communication with the leadership team through structured monthly quarterly and annual reporting cycles.
• Build and maintain professional relationships with key stakeholders including government ministries (MoMRA Civil Defence Ministry of Labour) local authorities (Riyadh Municipality) utilities and community representatives.
• Lead annual business planning processes incorporating market intelligence demographic trends and competitive positioning analysis to inform strategic decision-making.
• Represent JLLs values of teamwork ethics and excellence ensuring the compounds brand reputation as Riyadhs premier residential destination.

2. Operational Excellence & Service Delivery

• Oversee seamless integration of all property management functions (leasing financial administration resident services community engagement) with facilities management operations (hard and soft FM services).
• Ensure consistent service quality across all touchpoints through standardized operating procedures quality assurance programs and mystery shopping validation.
• Implement and maintain comprehensive Property Operating Plan covering all operational aspects including HSE protocols emergency response plans business continuity plans risk management frameworks and performance measurement systems.
• Coordinate daily cross-functional alignment meetings with the Facility Manager Property Manager Finance Manager Leasing Manager and Community Engagement Manager to ensure unified service delivery.
• Conduct weekly site inspections and audits across residential units amenity facilities common areas and landscaping to validate maintenance standards and identify improvement opportunities.
• Manage compound-wide delivery standards including cleaning protocols (BICSc standards) landscaping and irrigation management pest control programs waste management and recycling initiatives and security operations.

3. Financial Management & Budget Control

• Assume full P&L accountability for the compounds operations optimizing Net Operating Income (NOI) through revenue maximization and cost control whilst maintaining service excellence.
• Prepare and submit OPEX and CAPEX budgets 60 days prior to year-end with detailed justification market benchmarking and alignment to the clients financial objectives.
• Monitor financial performance against approved budgets maintaining variances within 5% tolerance requirements.
• Provide clear escalation to the client for any anticipated variances 10% or unbudgeted expenditure with written approval required.
• Oversee procurement activities ensuring value-for-money compliance with governance requirements and transparent vendor selection processes.
• Validate all monthly financial reporting including income statements balance sheets cash flow statements accounts receivable/payable aging service charge reconciliations and budget variance analysis delivered within 15 days of month-end.
• Manage capital investment planning through comprehensive lifecycle assessments identifying improvement initiatives including unit upgrades amenity enhancements operational efficiency projects and revenue-generating opportunities with detailed business cases and ROI analysis.

4. Leasing & Revenue Optimization

• Drive occupancy optimization targeting 95% physical occupancy through proactive leasing strategies resident retention programs and minimization of void periods.
• Oversee integrated leasing platform combining dedicated onsite leasing team with Residential Brokerage Services leveraging corporate networks across KSA and MENA to generate qualified prospect pipeline.
• Manage and protect critical corporate and government housing contracts through proactive renewal discussions commencing 6-9 months prior to expiry dedicated account management and flexible lease structures accommodating corporate rotation cycles.
• Ensure full compliance with Saudi Arabias five-year rent freeze regulations and REGA requirements including 100% Ejar platform registration for all lease contracts.
• Implement strategic marketing initiatives including digital campaigns corporate outreach resident referral program and broker engagement to maintain continuous leasing pipeline.
• Monitor leasing performance metrics including lead conversion rates average days to lease turn times (notice-to-lease-ready) and renewal rates with data-driven strategy refinement.
• Collaborate with internally (JLL Capital Markets) on market positioning competitive intelligence and pricing strategy informed by Riyadh residential market dynamics.

5. Customer Experience & Community Engagement

• Champion exceptional resident experience as the foundation for retention referrals and premium positioning targeting 85% Net Promoter Score (NPS).
• Oversee Community Activities Coordinator in delivering vibrant community engagement programming across cultural celebrations family/childrens activities health/fitness initiatives social connection events and lifestyle enrichment.
• Leverage strategic guidance from JLLs specialist teams to implement gold-standard customer experience frameworks which are to be adapted for the compounds tenant demographic profile and cultural context.
• Implement structured resident feedback mechanisms including onboarding surveys bi-annual satisfaction surveys exit interviews and real-time digital feedback channels with systematic analysis and action planning.
• Manage comprehensive complaints procedure ensuring 24-hour acknowledgement 15-day resolution and transparent communication building resident trust.
• Oversee the deployment of resident-facing technology including mobile app (self-service maintenance requests rent payment amenity booking community events communications) to enhance convenience whilst reducing administrative burden.
• Create inclusive community environment celebrating cultural diversity whilst respecting local customs with programming recognizing both Western holidays and Islamic occasions (Ramadan iftars Eid celebrations etc.).

6. Health Safety Environment & Compliance

• Maintain comprehensive HSE Management System ensuring the compound operates at the highest safety standards protecting residents visitors contractors and staff whilst ensuring full compliance with KSA regulatory requirements.
• Implement quarterly reviews and continuous improvement cycles.
• Ensure 100% Civil Defence compliance including monthly fire safety system inspections fire drills with performance evaluation Civil Defence inspections with full documentation and immediate response to any notices.
• Maintain current certifications for all fire and life-safety systems with proactive renewal scheduling.
• Oversee Emergency Response Plans covering fire medical emergencies security incidents natural disasters and utility failures with trained 24/7 onsite Emergency Response Team.
• Conduct weekly HSE inspections of common areas amenity facilities pools gyms sports facilities playgrounds and walkways with comprehensive documentation for client review and Civil Defence verification.
• Manage relationships with local Civil Defence authorities Ministry of Municipal and Rural Affairs (MoMRA) Riyadh Municipality and other regulatory bodies ensuring proactive compliance and prompt response to any inspections or requirements.
• Ensure full regulatory compliance across all KSA requirements including MoMRA building standards ZATCA (VAT e-invoicing Phase 2 Zakat WHT) SDAIA data protection Ministry of Labour (work permits Saudisation WPS) and REGA (Ejar registration).
• Lead incident management protocols with root cause analysis corrective action implementation and transparent communication to the client and affected stakeholders.

7. Security & Access Control

• Oversee integrated security operations protecting residents assets and reputation through professional 24/7 security personnel technology systems and proactive risk management.
• Manage the approved security contractor ensuring compliance with all security protocols incident response procedures and performance standards.
• Supervise access control operations at manned main gate with visitor management systems contractor access protocols vehicle registration and emergency access procedures.
• Ensure comprehensive perimeter security including regular inspection of fencing/gates/barriers scheduled and random vehicle/foot patrols and 24/7 CCTV monitoring with recording retention.
• Implement robust incident management protocols including immediate escalation for serious incidents (security breaches criminal activity injuries fires) investigation with root cause analysis and corrective action implementation.
• Coordinate emergency security procedures including evacuation management assembly point control resident accountability and liaison with local police/Civil Defence.

8. Facilities Management Integration & Contractor Supervision

• Provide unified governance over Facilities Management scope covering all hard services (MEP systems HVAC electrical plumbing fire & life safety elevators civil/structural pools) and soft services (cleaning landscaping pest control waste management amenity operations).
• Coordinate daily operational alignment with the Facility Manager ensuring seamless integration of property management and facilities operations through shared technology platforms standardized service delivery and joint accountability for performance outcomes.
• Oversee planned preventive maintenance programs (PPM) ensuring compliance.
• Monitor reactive maintenance performance including 24/7 emergency response.
• Review vendor performance against established KPIs/SLAs including response times quality ratings safety compliance and cost-effectiveness with monthly scorecards and quarterly business reviews.
• Drive continuous improvement through asset lifecycle planning condition assessments capital investment recommendations and operational efficiency initiatives.

9. Technology Systems & Digital Innovation

• Champion deployment and optimization of integrated technology platforms including Property Management System CAFM system for maintenance management financial accounting modules and resident portal/mobile app.
• Ensure data integrity through robust data migration multi-stage validation and comprehensive documentation with 100% accuracy requirements for resident/lease data financial records and asset registers.
• Oversee resident technology engagement including onboarding to mobile app self-service capabilities (rent payment maintenance requests amenity booking) and digital communications ensuring adoption rates support operational efficiency.
• Identify and implement emerging property management technologies that enhance operational efficiency sustainability performance and resident experience.

10. ESG & Sustainability Leadership

• Drive Environmental Social and Governance (ESG) performance in alignment with sustainability objectives and commitments.
• Oversee energy and utilities optimization programs targeting measurable consumption reductions.
• Implement comprehensive water conservation and waste management measures.
• Champion sustainability training programs and resident engagement initiatives fostering environmental awareness and participation in compound-wide conservation efforts.

11. Team Leadership & Development

• Lead motivate and develop high-performing onsite teams including Property Managers Finance Manager Leasing Executives Community Engagement Manager Administrative Support and coordination with the Facility Manager and operational teams.
• Conduct regular performance reviews provide constructive feedback identify training and development needs and implement succession planning for key roles ensuring business continuity.
• Foster collaborative team culture emphasizing JLL values of teamwork ethics and excellence with clear accountability open communication and mutual respect.
• Implement cross-functional coordination mechanisms including daily huddles weekly strategic planning sessions monthly business reviews and quarterly objective-setting ensuring alignment across all functions.
• Ensure full compliance with Saudi Labour Law including work permits (Iqama) employment contracts Saudization targets and worker welfare standards across all JLL and contractor personnel.

12. Reporting & Documentation

• Delivering comprehensive monthly reports
• Submit quarterly strategic reviews forward-looking forecasts.
• Prepare annual reports capital expenditure analysis market positioning assessment sustainability performance and comprehensive budget proposal /recommendations.
• Maintain centralised document repository for all operational documentation including policies/procedures contracts licenses/permits/certifications insurance certificates risk registers inspection reports incident logs and meeting minutes.
• Provide ad-hoc reporting as required including custom analysis board presentation materials investor reports regulatory submissions supporting strategic decision-making.
• Ensure all reporting meets professional standards with consistent formatting intuitive data visualization executive-friendly summaries complete audit trails and secure archival systems.

Essential Requirements

Education & Professional Qualifications

• Undergraduate Degree(required): Bachelors degree in business administration Real Estate Management Property Management Facilities Management Engineering or related field
• Postgraduate Degree(highly preferred): Masters degree (MBA MSc) in Real Estate Property/Asset Management Business Administration or related discipline demonstrating advanced strategic and operational capabilities
• Professional Accreditations(one or more required):
  • Member of the Royal Institution of Chartered Surveyors (MRICS or FRICS)
  • Member of the Chartered Institute of Housing (CIH)
  • Certified Property Manager (CPM) Institute of Real Estate Management (IREM)
  • Certified Facility Manager (CFM) International Facility Management Association (IFMA)
  • Real Estate Professional Designations (CCIM CRE) demonstrating specialist expertise

Professional Experience

• Total Experience: Minimum 10-15 years in property and/or asset management roles with progressive responsibility and complexity
• Senior Leadership: Minimum 5 years in General Manager Compound Manager or equivalent senior leadership position with full P&L accountability for large-scale assets
• Asset Type: Minimum 5 years managing large-scale residential communities mixed-use developments or multi-family portfolios (1000 units preferred) demonstrating understanding of complex residential operations
• Geographic Expertise: Minimum 2-5 years working in Kingdom of Saudi Arabia or broader GCC region with proven cultural awareness regulatory knowledge and track record of successful operations in KSAs property market
• Operational Scope: Demonstrated experience managing properties with extensive amenity facilities (fitness centers pools spa restaurants entertainment venues sports facilities) and providing hospitality-level service standards
• Financial Acumen: Proven capability managing OPEX/CAPEX budgets preparing comprehensive financial forecasts delivering accurate reporting and achieving financial targets

Core Competencies & Skills

Strategic & Commercial Acumen

• Deep understanding of property investment principles asset value drivers and strategies.
• Proven ability to develop and implement Property Operating Plans aligned with owner investment objectives
• Market intelligence capability including competitive analysis demographic trends and pricing strategy informed by data
• Business case development skills for capital investments improvement initiatives and operational changes with clear ROI analysis

Operational Excellence

• Comprehensive knowledge of residential property operations including maintenance protocols amenity management landscaping and security
• Experience overseeing integrated facilities management service providers with ability to manage performance against SLAs/KPIs
• Understanding of Building Management Systems (BMS) CAFM platforms preventive maintenance programs and reactive maintenance protocols
• HSE expertise includes; Civil Defence compliance fire safety systems emergency response planning and regulatory adherence

Financial Management

• Advanced proficiency in P&L management budget preparation forecasting variance analysis and financial reporting
• Understanding of real estate accounting principles service charge administration capital reserves and lifecycle costing
• Procurement expertise ensuring value-for-money competitive tendering vendor evaluation and contract negotiation
• Familiarity with Saudi tax/regulatory requirements (ZATCA VAT WHT Zakat) and property-specific financial frameworks

Leadership & People Management

• Proven ability to lead motivate and develop high-performing multidisciplinary teams with diverse cultural backgrounds
• Excellent coaching mentoring and performance management capabilities fostering continuous improvement of culture
• Strong delegation and empowerment skills whilst maintaining accountability and oversight of critical functions
• Experience managing complex stakeholder relationships including property owners investors tenants contractors and regulatory authorities

Technology Proficiency

• Advanced Microsoft Office Suite skills (Word Excel PowerPoint) for reporting analysis and presentations
• Experience with property management systems
• Comfort with digital engagement platforms and real-time dashboards

Communication & Interpersonal

• Exceptional written and verbal communication skills in English (fluent business-level proficiency required)
• Professional presentation skills for Board reports investor meetings and stakeholder presentations
• Diplomatic negotiation and conflict resolution abilities managing diverse interests and expectations
• Customer service orientation with genuine commitment to resident satisfaction and community building

Cultural & Regulatory Knowledge

• Deep understanding of Kingdom of Saudi Arabias regulatory environment and local municipality requirements
• Cultural awareness and sensitivity essential for managing diverse expatriate and local resident communities in Saudi Arabia
• Understanding of KSA Labour law Saudization requirements and ethical employment practices

Personal Attributes

• Results-Driven: Demonstrated track record of achieving occupancy financial and satisfaction targets through focused execution
• Proactive Problem-Solver: Anticipates issues before they escalate and implements preventive measures rather than reactive firefighting
• Ethical & Transparent: Operates with highest integrity maintains confidentiality and ensures open-book accountability
• Resilient & Adaptable: Thrives in complex fast-paced environments with competing priorities and changing circumstances
• Detail-Oriented: Maintains meticulous attention to operational details documentation and compliance requirements whilst seeing the strategic big picture
• Collaborative Leader: Builds consensus fosters teamwork across functions and creates inclusive environments where diverse perspectives are valued
• Resident-Centric: Genuinely passionate about delivering exceptional customer experience and creating thriving residential communities
• Continuous Learner: Seeks out industry best practices emerging technologies and professional development opportunities to enhance capabilities

Compensation & Benefits

JLL offers a highly competitive compensation package commensurate with experience and qualifications including:

• Base Salary: Market-leading salary reflecting seniority and responsibility
• Performance Incentives: Annual bonus opportunity tied to achievement of agreed KPIs and targets
• Benefits Package: Comprehensive benefits including health insurance annual leave end-of-service benefits per Saudi Labour Law.
• Career Development: Access to JLLs global training programs professional certifications support and international career advancement opportunities

Application Process

Interested candidates should submit:

• Comprehensive CV/Resumedetailing relevant experience qualifications and achievements
• Cover Letterexplaining motivation for the role alignment with requirements and unique value proposition (maximum 2 pages)
• Professional References(minimum 3 including at least one property owner/client and one direct report)
• Copies of Relevant Qualifications and Certifications

Equal Opportunity Employer

JLL is committed to equality of opportunity and welcomes applications from all qualified candidates regardless of race gender nationality religion or disability. We value diversity and inclusion as drivers of innovation and excellence in our business.

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. We help clients buy build occupy manage and invest in a variety of assets including industrial commercial retail residential and hotel real estate. With operations in over 86 countries around the world our more than 106000 employees bring the power of a global platform combined with local expertise.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of duties skills responsibilities or working conditions. JLL reserves the right to amend and modify responsibilities to meet business and organizational needs as necessary.

The candidate will perform all functions and responsibilities which may not be expressly mentioned in the Clients contract but that are necessary for the proper performance of services and the conducting of activities for the effective and efficient management of the property in accordance with good industry protocols and any applicable best international standards and codes of practice.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.