Functional Consultant (Saudi National)

IFS is seeking a dynamic and ambitious individual to join our team as a ITSM Application Consultant. You will be at the forefront of IFS product implementations working directly with IFS customers and partners on cutting edge ITSM industry solutions. Furthermore you will have the opportunity to work with geographically distributed teams around the globe which will provide you with international exposure through project implementation and commercial execution.

To be successful in the role you will have a background of successful project implementations and enjoy being the key functional expert in the ITSM domain. You will be responsible for combining industry knowledge with IFS best practices to guide the customer through the implementation of core IFS business solutions.

Tasks include:

• Guiding our customers to improve their business through a deep understanding of the core IFS solution and industry accelerators.
• Understanding the customers business industry and local asset service and maintenance practices and policies.
• Acting as a trusted advisor in articulating and critically evaluating customer-specific business solutions.
• Seeking opportunities to increase customer satisfaction and deepen customer relationships.
• Understanding customer business needs and guiding them in the most effective usage of IFS Products.
• Steering and owning the solution definition and scope for the ITSM portion of the IFS Solution.
• Identifying and bridging the gap between the customers business needs and IFS Products.
• Conducting customer training sessions and workshops.
• Guiding and assisting the customer with testing and Go Live cut-over strategies.
• Keeping up to date with regulatory and compliance needs of the ITSM domain in the key focus industries.
• Managing coaching and mentoring IFS colleagues.
• Contributing to the continuous improvement of existing IFS products processes and methodology.

Qualifications :

Requested:

• An academic background  in Engineering Business Information Technology or equivalent.
• Proven history delivering ITSM Solutions in a similar role.
• Proven ability to lead and influence teams colleagues customers and partners.
• Ability to articulate and critically evaluate customer-specific business needs and solutions in a customer facing role.
• Expertise in business process mapping and deployment.
• Strong problem-solving ability analytical skills and strategic thinking.
• Excellent social skills including stakeholder management negotiation and influencing skills.
• Excellent communication and presentation skills at the executive level.
• Ability to work independently and within a team setting.
• Fluent in English both oral and written.
• Ability to travel nationally and internationally.

Preferred:

• Knowledge and record of ITSM products implementation.
• Industry-specific knowledge from target industries (Aerospace Defense Manufacturing Engineering and Construction Energy Utilities and Resources.

Additional Information :

It would be advantageous if you have:

• Knowledge and record of successful ITSM product implementations.
• Knowledge and record of successful Cloud-based implementations.
• Industry-specific knowledge from target industries.
• Previous experience in consulting services
• Solid knowledge of IFS products or similar ERP/EAM/FSM main players solutions
• Formal Project Management training and certifications (such as Project Management Institute Prince 2 IPMA and so on.
• Business Process Certifications such as APICS CPIM
• Strategic Program Certifications such as Six Sigma Black Belt

Remote Work :

No

Employment Type :

Full-time