Front Office
تاريخ النشر:
نُشرت قبل 12 يوم
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Key Responsibilities
- Guest Relations: Greet guests upon arrival perform check-in/check-out procedures and handle room assignments and key issuance.
- Financial Accuracy: Process payments handle foreign exchange and maintain an accurate cash drawer (float).
- Communication: Manage the switchboard handle internal and external calls and relay messages to guests or other departments (Housekeeping Maintenance).
- Problem Solving: Address guest complaints professionally and escalate them to management when necessary.
- Upselling: Promote hotel services food & beverage outlets and room upgrades to maximize revenue.
- Compliance: Maintain guest privacy and adhere to safety and security protocols (e.g. verifying IDs emergency procedures).