Customer Service & Logistics Support

Introduction

Are you looking for a dynamic hands-on role where you can truly make an impact This is a unique opportunity to be part of the setup and growth of a brand-new service and calibration laboratory in Saudi Arabia.

We are building a small agile team with big ambitions to create a high-performing operation focused on speed quality and customer this role you will be at the heart of daily operations supporting both customers and logistics while helping shape the way the lab operates from the ground up.

This position offers excellent exposure and growth where you will gain broad experience across customer service logistics and customs coordination while contributing directly to a fast-growing organization.

Role Overview

We are looking for a hands-on and detail orientated professional to support both customer service and logistics/customs coordination in our growing service operation. This is a dynamic role combining customer interaction administrative coordination and physical handling of equipment.

As part of a small and expanding team you will take ownership across the full shipment flow from receiving and unpacking incoming equipment to coordinating outbound shipments and supporting customs processes. Delivering a high level of customer satisfaction is a key priority in everything you do.

Key Responsibilities

Customer Service

• Provide timely clear and professional communication with a strong focus on customer satisfaction
• Support issue resolution and ensure customer needs are addressed quickly and effectively
• Act as a key contact for customers regarding shipment status service progress and delivery timelines
• Coordinate closely with technicians and operations to meet customer expectations

Logistics Receiving & Shipping (Hands-On)

• Receive incoming shipments inspect and register equipment accurately
• Verify documentation and report discrepancies or damages
• Prepare pack and label outbound shipments in line with company standards
• Coordinate shipments with freight forwarders and courier services

Customs & Coordination

• Prepare and review import/export documentation (commercial invoices packing lists etc.)
• Work with customs brokers to support smooth clearance of shipments
• Monitor shipments and proactively follow up on delays or issues
• Ensure compliance with basic Saudi customs (ZATCA) requirements
• Support continuous improvement of logistics and customs processes

Required Qualifications & Experience

• 35 years of experience in customer service logistics or a service environment
• Practical experience with international shipments and documentation
• Basic to intermediate knowledge of customs processes
• Comfortable working in a hands-on environment (receiving packing moving equipment)
• Familiarity with Oracle
• Fluent in Arabic & English

Key Skills

• Strong sense of ownership and accountability
• Customer-focused mindset with attention to service quality
• Hands-on and practical approach combined with administrative accuracy
• Good organizational skills and ability to manage multiple priorities
• Strong communication and teamwork skills

What Success Looks Like

• Smooth and efficient flow of inbound and outbound shipments
• High level of customer satisfaction and clear communication
• Accurate handling of equipment and documentation
• Effective coordination with logistics partners and customs brokers
• Reliable contribution to a growing and high-performing team