Customer Reliability Technician

Works on-site at a customer facility(s) directly coordinates schedules and participates in work with the customer to comply with the partnership agreement.  Troubleshoots by investigating problems related to product performance and application specific criteria. Makes complex and independent seal and equipment evaluations selections and recommendations. Travel as required to perform duties and work directly with customer.

Do daily equipment inspections identify issues that can affect reliability safety and environment.

Report issues find with the relevant department and ensure Work Orders are created to correct/address the issue.

Ensure equipment commissioning and start-up procedures are available and is followed.

Hands-on training for mechanical seal installations.

Hands-on training for the correct mechanical seal system operation.

Ensure Quality Control Plan is followed during equipment strip and repair.

Complete John Crane Work Orders in the reliability software.

Support the Reliability Engineer to troubleshoots specific customer applications and analyzes evaluates and rectifies a number of John Crane products for example seal operation problems and failures

Reduces inventory by establishing standards for reduction minimizing variances found in the physical inventory and optimizing inventory levels

Solves problems on existing installations pro-actively

Report and manage recommendations from daily inspections through the John Crane reliability software.

Identify and recommend training needs (maintenance and operations) to the reliability engineer.

Devise and recommend new approaches to problems encountered in assignments

Recommends new standards and procedures on equipment inspection repair and commissioning

Support the reliability engineer if failure reporting and Root Cause Analysis investigations.

Additional duties as requested.

Qualifications :

Graduate (preferably Mech Engineering) or career level professional

Capable of handling multiple priorities simultaneously in a high-stress environment

Mechanical engineering trouble shooting

Knowledge of labor reporting work order variances QAD MFG-PRO SAP or equivalent

Ability to work flexible hours including weekends as needed to meet business demands

Excellent written and verbal business communication

Excellent training leadership facilitation influencing negotiating and interpersonal skills.

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time