Customer Care Officer

Primary Functions:

Onboarding new customer (Pre/Post implementation)

Conduct regular review with customers

Handle customers enquiries

Conduct health check

Retain customers

Conduct after training feedbacks.

Process cancellation

Negotiate of contract renewal

Upsell package

Manage OTRS Ticket

In/Outbound Call

Control room during office hours

Perform other duties as assigned by General Manager.

Secondary Functions:

Maintaining a positive empathetic and professional attitude toward customers always.

Explain the different applications on our platform to customers and enhance Cartracks position as the technology partner of choice.

Train customers on how to derive the most value from our Software-as-a-Service platform.

Ensure customer satisfaction and provide professional customer support.

Acknowledge and resolve customer complaints whilst ensuring they are always in the loop.

Responding promptly to customer inquiries and communicating with customers through various channels.

Providing feedback on the efficiency of the customer service process.

Identify opportunities to sell additional services and or Cartrack software applications to clients.

Compile daily efficiency and productivity reports.